Onsite Customer Service Manager – JFK AirTrain

Alstom; Hempfield Township (Westmoreland County); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Investment in personal development

Collaborative work environment

Job summary

A global transportation company is looking for a full-time Customer Service Manager based in Westmoreland County, Hempfield Township. The role involves elevating customer experience at JFK AirTrain by ensuring safety and improving service processes. Candidates should have a degree in business or a related field, possess strong leadership qualities, and a solid understanding of customer service management within the transportation sector. This position offers a salary range of $100,000 - $130,000.

Qualifications

• Experience in customer service management within the transportation industry is preferred.
• Knowledge of customer service best practices and industry trends is beneficial.
• Familiarity with Port Authority operational standards will be valuable.

Responsibilities

• Implement safety policies and guidelines.
• Conduct investigations and preventive actions.
• Collaborate on customer service strategy improvements.
• Monitor industry trends and customer expectations.

Skills

Customer service management

Interpersonal skills

Communication skills

Leadership

Conflict resolution

Adaptability

Education

Degree in business administration or related field

Job description

A global transportation company is looking for a full-time Customer Service Manager based in Westmoreland County, Hempfield Township. The role involves elevating customer experience at JFK AirTrain by ensuring safety and improving service processes. Candidates should have a degree in business or a related field, possess strong leadership qualities, and a solid understanding of customer service management within the transportation sector. This position offers a salary range of $100,000 - $130,000.