Onsite Customer Service Manager - Student Experience

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

UCLA Extension is hiring to lead a customer-focused team delivering excellent service to prospective and current students. You will oversee daily operations, staff development, and service quality initiatives to enhance the student experience in a fast-paced environment.

Ideal candidates are collaborative leaders passionate about customer service and operational excellence, with the ability to motivate a team and drive continuous improvement on a campus-wide scale.

Qualifications

• 3–5 years direct customer service experience.
• 1–3 years experience supervising a team.
• Coaching, direction, and guidance to staff.
• Strong customer service principles and communication.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Lead daily customer service operations and monitor service quality.
• Develop staff through coaching and mentoring initiatives.
• Implement process improvements to enhance the student experience.
• Collaborate with teams to resolve complex customer issues.
• Foster a collaborative, high-performance service culture.

Skills

Customer service

Leadership

Coaching

Communication

Problem solving

Multi-tasking

Conflict resolution

Staff development

Empathy

Decision making

Education

Bachelor's Degree

Job description

UCLA Extension is hiring to lead a customer-focused team delivering excellent service to prospective and current students. You will oversee daily operations, staff development, and service quality initiatives to enhance the student experience in a fast-paced environment.

Ideal candidates are collaborative leaders passionate about customer service and operational excellence, with the ability to motivate a team and drive continuous improvement on a campus-wide scale.