Onsite Customer Service Manager - Lead Frontline Team

UCLA; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

UCLA Extension in Los Angeles is seeking a Customer Service Supervisor to lead a student-focused team. You will oversee daily operations, guide staff development, and drive improvements that elevate the student experience in a fast-paced environment.

Ideal candidates bring 3–5 years in direct customer service, 1–3 years in supervision, and a passion for coaching and operational excellence. This fully onsite role requires Bachelor's degree and strong communication, problem-solving, and

Qualifications

• 3–5 years direct customer service experience.
• 1–3 years supervisory leadership of staff.
• Coaching, direction, and guidance for team members.
• Solid knowledge of customer service principles and best practices.
• Strong interpersonal skills to motivate the team.
• Strong problem-solving to handle complex issues and identify resolutions.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to lead and motivate a team.
• Experience training staff on customer service policies.
• Ability to resolve conflicts with patience and professionalism.
• Flexibility to adapt to changing needs.
• Empathy for customers.
• Strong decision-making to implement strategies.

Responsibilities

• Oversee daily customer service operations.
• Lead staff development and coaching.
• Drive process improvements and service quality initiatives.
• Enhance the student experience through operational excellence.

Skills

Customer service leadership

Coaching & mentoring

Communication skills

Problem-solving

Conflict resolution

Multitasking

Team motivation

Decision making

Adaptability

Empathy

Staff training

Education

Bachelor's Degree

Job description

UCLA Extension in Los Angeles is seeking a Customer Service Supervisor to lead a student-focused team. You will oversee daily operations, guide staff development, and drive improvements that elevate the student experience in a fast-paced environment.

Ideal candidates bring 3–5 years in direct customer service, 1–3 years in supervision, and a passion for coaching and operational excellence. This fully onsite role requires Bachelor's degree and strong communication, problem-solving, and