Onsite Customer Integration Engineer

Smart Eye AB; Detroit (MI); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Jobylon AB in Detroit area is seeking a Customer Integration Engineer to support projects from the development team, serve as the main customer-facing representative, and help resolve technical issues during releases.

You will collaborate with engineers and project managers, work onsite with customers, and drive changes, test plans, and data collection.

Requirements include a relevant engineering degree, 2+ years' experience, and proficiency with Microsoft Excel and Teams.

Qualifications

• Relevant Bachelor's degree in Engineering or related field.
• Minimum of 2 years of experience in a relevant role.
• Proficient with Microsoft tools (Excel, Teams, etc.)

Responsibilities

• Collaborate with Lead Design Release Engineer (DRE) to define requirements, verify performance, and address issues.
• Independently work at customer sites, taking direction from the Project Manager/Technical Project Lead and the Lead DRE.
• Address and resolve issues on assigned component technical specifications, working closely with requirement owners.
• Contribute to the resolution of system integration issues, including root cause analysis and verification of incidents through testing.
• Prepare and present responses to action items, ensuring effective communication and collaboration within the team.
• Coordinate time on test vehicles to ensure the subsystem is compliant to requirements.
• Perform software reflashes when software changes are released.
• Support simulator/bench and vehicle testing as required.
• Coordinate creation of customer required test plans.
• Communicate program timing requirements to the project team.
• Develop and maintain positive customer relationships.
• Support Change Requests creation
• Import CAD for studies, simulations
• Handle customer issue tickets
• Support vehicle specific configurations
• Support data collection for customer specific vehicles
• Troubleshooting customer vehicles where needed
• Detroit area onsite support and customer meetings required
• Must be legally authorized to work in the United States without requiring employer sponsorship, now or in the future.

Skills

Communication skills

Customer-facing experience

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Excel

Microsoft Teams

Job description

Overview:

As a Customer Integration Engineer, you will play a vital role in supporting projects as part of the development team. Working closely with stakeholders, you will contribute to the resolution of technical issues, participate in release processes, and manage change procedures. Effective communication with various teams, including customers, manufacturing sites, and global engineering teams, will be crucial for the successful execution of projects. You will also be the primary representative of Smart Eye to the customer.

Core Responsibilities:

• Collaborate with Lead Design Release Engineer (DRE) to define requirements, verify performance, and address issues.
• Independently work at customer sites, taking direction from the Project Manager/Technical Project Lead and the Lead DRE.
• Address and resolve issues on assigned component technical specifications, working closely with requirement owners. Initiate change requests as necessary.
• Contribute to the resolution of system integration issues, including root cause analysis and verification of incidents through testing.
• Prepare and present responses to action items, ensuring effective communication and collaboration within the team.
• Coordinate time on test vehicles to ensure the subsystem is compliant to requirements.
• Perform software reflashes when software changes are released.
• Support simulator/bench and vehicle testing as required.
• Coordinate creation of customer required test plans.
• Communicate program timing requirements to the project team.
• Develop and maintain positive customer relationships.
• Support Change Requests creation
• Import CAD for studies, simulations
• Handle customer issue tickets
• Support vehicle specific configurations
• Support data collection for customer specific vehicles
• Troubleshooting customer vehicles where needed
• Located in Detroit area, onsite support and customer meetings required
• Must be legally authorized to work in the United States without requiring employer sponsorship, now or in the future.
• Relocation assistance not provided for this role

• Relevant Bachelor's degree in Engineering or related field.
• Minimum of 2 years of experience in a relevant role.
• Proficient with Microsoft tools (Excel, Teams, etc.)

Preferred Qualifications:

• 5+ years of experience in a similar role.
• Familiarity with automotive cameras.
• Previous experience in an automotive development environment, which may include internships or cooperative programs.
• Strong written and verbal communication skills, with an ability to convey technical information effectively.