Onsite Customer Experience Specialist

Concordance; Dayton (OH); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid vacation & sick leave

Paid holidays

401K with company match

Short/Long-term disability

Descrizione del lavoro

Concordance Healthcare Solutions, LLC, is seeking a full-time On Site Customer Service Specialist in Dayton, Ohio to provide face-to-face service for the VA Medical Facility, verify orders, and coordinate with internal teams for accurate, timely processing.

The role requires strong communication, proficiency with Excel and Word, attention to detail, and the ability to resolve issues quickly. We offer paid vacation, holidays, 401K with company match, and disability coverage.

Competenze

• High school diploma or equivalent combination of education and experience.
• Previous customer service and/or distribution experience preferred.
• Must have strong computer skills. Proficient with Excel and Word required, ability to learn VAI internal computer system.
• High energy, positive attitude and customer service oriented.
• Must have excellent communication skills, and be forward thinking.
• Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
• Be able to work independently while also being a team player.
• Successfully pass a pre-employment background check and drug screening.

Mansioni

• Receives, processes and verifies the accuracy of orders from customers, utilizing resolution reports.
• Answers questions regarding pricing, order status, damaged product, or any other topics customers have.
• Initiates required action for response to customer service requests for order changes, including maintenance of order/customer information files and communicates changes to appropriate personnel.
• Track backorders and keep necessary parties updated on current status of orders.
• Resolves product or service problems.
• Utilizes product knowledge to assist customers with questions and ensure they receive suitable items.
• Recommends substitutes by analyzing customer needs and product availability.
• Act as liaison between customer and other company personnel to resolve order-related issues.
• Assists with maintaining financial accounts by processing customer adjustments.
• Contributes to development of standards, policies and procedures regarding customer service.
• Assist VA facility identifying core supply list.
• Offer guidance regarding allocated products.
• Other duties as assigned.

Conoscenze

Customer service

Excel

Word

Communication

Multi-tasking

Team player

Attention to detail

Formazione

High school diploma

Strumenti

VAI system

Descrizione del lavoro

Concordance Healthcare Solutions, LLC, is seeking a full-time On Site Customer Service Specialist in Dayton, Ohio to provide face-to-face service for the VA Medical Facility, verify orders, and coordinate with internal teams for accurate, timely processing.

The role requires strong communication, proficiency with Excel and Word, attention to detail, and the ability to resolve issues quickly. We offer paid vacation, holidays, 401K with company match, and disability coverage.