Onsite Customer Service Specialist

Concordance; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Paid holidays

401K match

Short/Long term disability

Job summary

Concordance Healthcare Solutions in Detroit, MI is hiring a full-time On-Site Customer Service Specialist to support the VA Medical Facility. You will verify orders, respond to pricing and status questions, and coordinate changes to ensure high customer satisfaction.

The role requires strong communication, data accuracy, and the ability to work with multiple internal teams. You will participate in maintaining client accounts and supporting operational processes in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service and/or distribution experience preferred.
• Must have strong computer skills: Excel and Word; ability to learn VAI internal system.
• High energy, positive attitude and customer service oriented.
• Excellent communication skills; forward thinking.
• Detail oriented with analytical skills; able to multi-task.
• Able to work independently and as part of a team; pass pre-employment background check and drug screening.

Responsibilities

• Receive, process and verify orders from customers and accuracy of information.
• Answer questions regarding pricing, order status, damaged product, or other inquiries.
• Initiate actions for order changes and maintain order/customer information files.
• Track backorders and update relevant parties on order status.
• Resolve product or service problems and suggest suitable substitutions.
• Liaise between customer and Concordance personnel to resolve issues.
• Assist with maintaining customer financial accounts and policy development.

Skills

Customer service

Excel

Word

Communication

Problem solving

Education

High school diploma or equivalent

Tools

VAI internal computer system

Job description

AtConcordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 750 employees, working in strategically‑located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening and exciting opportunity for a full-timeOn Site Customer Service Specialistin Detroit, MI location. A Customer Service Specialist On‑Site will provide face to face customer service support for the VA Medical Facility by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements adjustments as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained, coordinates the handling of difficult and/or unusual situations. Provides extraordinary service and acts as a liaison with other internal Concordance Healthcare Solutions departments to fulfill all needs of the customer.

Essential Functions:

This position works directly with the customer’s logistics department as well as other internal departments to facilitate day to day customer needs by providing excellent service, problem resolution and open communication.

• Receives, processes and verifies the accuracy of orders from customers, utilizing the resolution reports.
• Answers questions regarding pricing, order status, damaged product, or any other topics customers have.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Track backorders and keep necessary parties updated on current status of orders.
• Resolves product or service problems.
• Utilizes product knowledge to assist customers with questions and make sure they receive the items that best suit their needs.
• Recommends potential substitutes by analyzing customer needs and product availability.
• Act as a liaison between customer and other company personnel and departments to resolve order‑related issues.
• Assists with maintaining financial accounts by processing customer adjustments.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
• Assist VA facility identifying core supply list.
• Offer guidance regarding allocated products.
• Other duties as assigned.

What You Will Need to be Successful:

• High school diplomaor equivalent combination of education and experience.
• Previous customer service and/or distribution experience preferred.
• Must have strong computer skills. Proficient with Excel and Word required, ability to learn VAI internal computer system.
• High energy, positive attitude and customer service oriented.
• Must have excellent communication skills, and be forward thinking.
• Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
• Be able to work independently while also being a team player.
• Successfully pass a pre-employment (post offer) background check and drug screening.

Work Location:

• This role is located in Detroit, MI.

We offer great benefits and competitive pay!

Paid Vacation and Paid Sick Leave, Paid Holiday

401K Retirement Plan – Company match

Company paid Short Term & Long Term Disability

Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence.Through our dedicated staff of over 750 employees, working in strategically‑located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.