Onsite Customer Experience & Revenue Specialist

Alma Lasers GMBH; Buffalo Grove, Northern (IL, KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Alma Lasers in Buffalo Grove, IL is seeking a Customer Experience Specialist to drive sales and renew service contracts from an in-office setting. The role emphasizes outbound calls and building lasting customer relationships while meeting revenue goals.

The position requires 1–3 years of sales experience, MS Office and Salesforce proficiency, and a bachelor's degree. Onsite work, strong communication, and a customer-first mindset are essential to success in this role.

Qualifications

• 1-3 years sales experience, exceeding sales goals while providing a high level of customer satisfaction
• Proven experience being persistent with customers and closing sales deals
• Salesforce experience is strongly preferred but not required
• Excellent oral and written communication, customer service and problem-solving skills
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines

Responsibilities

• Make a minimum of 80 outbound calls per day
• Generate sales for service contracts, billable service, PM's, service parts, etc.
• Uncovering new sales via installed customer base through calling, emailing, Salesforce campaigns
• Generate, send, and follow up on contract quotes sent to customers
• Maintain all contract and warranty information in CRM and ERP database
• Make scheduled touchpoints with customer post-sale
• Notify customers of expiring contracts for maintenance and warranty
• Meet and exceed established weekly, monthly, and annual call and sales goals
• Provide service offerings based on an understanding of the customer's needs and deliver in a clear and compelling message to close sales
• Provide a superior level of customer service to all customers
• Continually create and implement unique sales strategies, ideas, and programs as a means of producing new business opportunities
• Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
• Other duties and responsibilities as assigned

Skills

Sales experience

Customer service

CRM familiarity

Communication

Education

Bachelor's degree

Tools

Salesforce

MS Office

Job description

Alma Lasers in Buffalo Grove, IL is seeking a Customer Experience Specialist to drive sales and renew service contracts from an in-office setting. The role emphasizes outbound calls and building lasting customer relationships while meeting revenue goals.

The position requires 1–3 years of sales experience, MS Office and Salesforce proficiency, and a bachelor's degree. Onsite work, strong communication, and a customer-first mindset are essential to success in this role.