Onsite Renewal & Customer Experience Specialist

Alma Lasers; Buffalo Grove (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Alma Lasers in Buffalo Grove, IL is seeking a Customer Experience Specialist to drive sales through proactive outreach and strong account management. This in-office role focuses on renewing service contracts, expanding customer relationships, and delivering clear, compelling messaging to close deals.

The candidate will maintain CRM data, generate quotes, and coordinate with internal teams to maximize revenue.

Qualifications

• Bachelor's degree or equivalent experience required or strongly preferred.
• 1-3 years sales experience with a track record of meeting/exceeding goals.
• Proven ability to perform outbound calling and manage a sales pipeline.

Responsibilities

• Make a minimum of 80 outbound calls per day.
• Generate, send, and follow up on contract quotes.
• Maintain contract and warranty data in CRM/ERP systems.
• Meet and exceed weekly, monthly, and annual sales targets.
• Provide service offerings based on customer needs to close sales.

Skills

Outbound calling

Sales experience

Communication skills

Team collaboration

Multitasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

MS Office

Job description

Alma Lasers in Buffalo Grove, IL is seeking a Customer Experience Specialist to drive sales through proactive outreach and strong account management. This in-office role focuses on renewing service contracts, expanding customer relationships, and delivering clear, compelling messaging to close deals.

The candidate will maintain CRM data, generate quotes, and coordinate with internal teams to maximize revenue.