Onsite Sales-Driven Customer Experience Specialist

Alma Lasers Ltd.; Buffalo Grove, Northern (IL, KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Alma Lasers Ltd. in Buffalo Grove, IL is seeking a Customer Experience Specialist for an in‑office, full‑time role. The position is sales‑focused, aimed at renewing service contracts and driving revenue while strengthening customer relationships.

You will make outbound calls, generate quotes, manage CRM data, and collaborate across teams to consistently exceed weekly and monthly targets while delivering excellent service to customers.

Qualifications

• 1-3 years sales experience, exceeding sales goals while providing a high level of customer satisfaction.
• Proven experience being persistent with customers and closing sales deals.
• Salesforce experience is strongly preferred but not required.
• Excellent oral and written communication, customer service and problem-solving skills.
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.

Responsibilities

• Make a minimum of 80 outbound calls per day.
• Generate sales for service contracts, billable service, PM's, service parts, etc.
• Uncovering new sales via installed customer base through calling, emailing, Salesforce campaigns.
• Generate, send, and follow up on contract quotes sent to customers.
• Maintain all contract and warranty information in CRM and ERP database.
• Meet and exceed established weekly, monthly, and annual call and sales goals.
• Provide service offerings based on an understanding of the customer's needs and deliver in a clear and compelling message to close sales.

Skills

Sales experience

Closing deals

Communication skills

Problem solving

Multitasking

Time management

Customer service

Education

Bachelors highly desired or equivalent experience

Tools

MS Office

Outlook

Excel

PowerPoint

Salesforce

Job description

Alma Lasers Ltd. in Buffalo Grove, IL is seeking a Customer Experience Specialist for an in‑office, full‑time role. The position is sales‑focused, aimed at renewing service contracts and driving revenue while strengthening customer relationships.

You will make outbound calls, generate quotes, manage CRM data, and collaborate across teams to consistently exceed weekly and monthly targets while delivering excellent service to customers.