Onsite Customer Care Specialist — LA

Versadesk; Compton (CA); Vor Ort; USD 40.000 - 48.000; Vollzeit

Zusammenfassung

VersaDesk in Los Angeles, CA is seeking an experienced In-House Customer Service Representative to handle inbound and outbound calls, provide order updates, and resolve customer concerns. This role requires clear communication, patience, and a proactive approach to delivering exceptional service.

You'll coordinate with production, warehouse, and logistics teams to ensure accurate information and timely resolutions, while maintaining thorough documentation in our CRM and following up to guarantee

Qualifikationen

• High school diploma or equivalent required; additional education is a plus.
• Previous customer service experience, preferably in phone-based support.
• Excellent verbal communication and a professional phone manner.
• Comfortable making outbound calls and handling inquiries.
• Strong listening skills and ability to convey information clearly.
• Ability to manage multiple follow-ups and stay organized.
• On-site work in Los Angeles and collaboration with multiple departments.

Aufgaben

• Handle inbound and outbound calls regarding orders, shipping updates, and product inquiries.
• Provide timely order status updates and communicate delivery changes clearly.
• Address customer questions in a professional, friendly, and timely manner.
• Coordinate with production, warehouse, and logistics to obtain accurate information.
• Document interactions and follow up to ensure customer satisfaction.
• Escalate complex issues to the Customer Service Manager when needed.

Kenntnisse

Verbal communication

Customer service experience

Phone-based support

Organizational skills

Multitasking

On-site collaboration

Ausbildung

High school diploma or equivalent

Tools

HubSpot

Salesforce

Order management systems

Shipment tracking tools

Jobbeschreibung

VersaDesk in Los Angeles, CA is seeking an experienced In-House Customer Service Representative to handle inbound and outbound calls, provide order updates, and resolve customer concerns. This role requires clear communication, patience, and a proactive approach to delivering exceptional service.

You'll coordinate with production, warehouse, and logistics teams to ensure accurate information and timely resolutions, while maintaining thorough documentation in our CRM and following up to guarantee