Member Services Specialist – Honolulu (Onsite)

Maytav Bus Co; Honolulu (HI); On-site; USD 26,000 - 29,000; Full time

Job summary

Staffing Solutions of Hawaii is hiring a Customer Service Representative to join a growing team in Honolulu, HI. This full-time, direct-hire role requires at least two years of customer service experience and a ability to report to work on time.

The position pays starting at $19.37/hour, with a Monday–Friday 8:00am–5:00pm schedule. Training is provided to learn industry systems like Trust Partner, Quick Claims, and ADP.

Qualifications

• Minimum 2 years of customer service experience.
• Typing speed of at least 45 WPM.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong written and verbal communication with proper grammar, punctuation, and spelling.

Responsibilities

• Answer member inquiries about benefits, eligibility, enrollment, claims, billing, and pensions.
• Work in a fast-paced phone and computer environment, juggling multiple tasks with accuracy.
• Research and explain information from computer systems and legal plan documents.
• Handle challenging service situations calmly and professionally.
• Learn industry systems including Trust Partner, Quick Claims, and ADP (full training provided).

Skills

Typing 45 WPM

MS Word

MS Excel

MS Outlook

PowerPoint

Strong written and verbal comms

Tools

Trust Partner

ADP

Quick Claims

Job description

Staffing Solutions of Hawaii is hiring a Customer Service Representative to join a growing team in Honolulu, HI. This full-time, direct-hire role requires at least two years of customer service experience and a ability to report to work on time.

The position pays starting at $19.37/hour, with a Monday–Friday 8:00am–5:00pm schedule. Training is provided to learn industry systems like Trust Partner, Quick Claims, and ADP.