On-Site Service Desk Technician | IT & HR Support

The Midtown Group; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The Midtown Group is seeking a Service Desk Technician to provide front-line support for clients and employees at our Addison/Dallas on-site office. You will handle calls and emails, troubleshoot IT and HR systems, and deliver solutions with excellent customer service.

You will collaborate with a team of IT and HR professionals, work with HCM cloud technologies, assist in onboarding new hires, and ensure requests are resolved within SLAs while documenting steps for knowledge management.

Qualifications

• Provide front-line support for clients, employees, and contractors.
• Troubleshoot IT and HR systems (Time & Attendance, Onboarding, Payroll).
• Deliver solutions with strong customer service and engagement.
• Coordinate and resolve requests within SLAs.
• Assist in onboarding of new hires through system navigation.

Responsibilities

• Handle incoming phone and email support requests.
• Troubleshoot IT/HR systems and provide solutions.
• Document interactions and troubleshooting steps in the ITSM tool.
• Engage additional resources to ensure timely resolutions.

Skills

Customer service

IT knowledge

Troubleshooting

MS Office 365

MS Teams

Self-starter

Analytical mindset

Communication skills

Education

Associate’s or Bachelor’s degree in IT

Tools

SAP SuccessFactors

ERP/HCM Cloud

ITSM tools

SAP

AWS

Job description

The Midtown Group is seeking a Service Desk Technician to provide front-line support for clients and employees at our Addison/Dallas on-site office. You will handle calls and emails, troubleshoot IT and HR systems, and deliver solutions with excellent customer service.

You will collaborate with a team of IT and HR professionals, work with HCM cloud technologies, assist in onboarding new hires, and ensure requests are resolved within SLAs while documenting steps for knowledge management.