Onsite Customer Care Coordinator - Patient Support, Part-Time

Renew Cannabis Co.; Manassas (VA); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Disability

401(k)

Paid time off

Paid holidays

Job summary

Jushi Holdings Inc. in Manassas, VA seeks a Customer Care Coordinator for part-time, onsite work.

You will deliver exceptional customer service to patrons and patients, handling telephonic inquiries, guiding product tours, and promoting memberships while ensuring compliance with policies and regulations. The ideal candidate has a minimum of 2 years in a call center setting, strong computer and language skills, and is bilingual in Spanish.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree in any field preferred.
• Minimum of 2 years’ experience in a call center setting.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multi-tasking skills over the phone.
• Occasionally requires local travel, as needed.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

Skills

Call center experience

Computer skills

Language skills

Multitasking on phone

Spanish language

Education

High school diploma or GED

Associate or Bachelor’s degree (preferred)

Job description

Jushi Holdings Inc. in Manassas, VA seeks a Customer Care Coordinator for part-time, onsite work.

You will deliver exceptional customer service to patrons and patients, handling telephonic inquiries, guiding product tours, and promoting memberships while ensuring compliance with policies and regulations. The ideal candidate has a minimum of 2 years in a call center setting, strong computer and language skills, and is bilingual in Spanish.