Onsite Correspondence & Compliance Specialist

American Coadius; Town of Amherst (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

American Coadius in Amherst, NY is seeking a Correspondence Specialist to join our on-site team. You will process written and electronic correspondence for our banking clients, ensuring accuracy and adherence to policies and laws.

The role requires clear communication, detail orientation, and the ability to work independently in a fast-paced office. Monday–Friday, 100% in office, with emphasis on compliance and quality control.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Previous compliance experience in a Collection or Banking environment.
• Detail oriented with initiative and ability to work independently.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Thorough knowledge of federal, state, and local laws governing collections.
• Ability to work as a team player while remaining objective.
• Knowledge of CUBS Application System.

Responsibilities

• Process electronic and written correspondence as required by client.
• Assist internal/external customers in accessing information, troubleshooting problems and resolving system inquiries.
• Photocopy and file customer correspondence as required by policies and procedures.
• Provide timely and accurate information to internal/external requests.
• Comply with policies and procedures and all applicable laws.
• Adhere to client guidelines for transmittal of communications.
• Conduct file audits to meet client standards and provide feedback for improvement.
• Initiate corrective actions for violations of laws and client standards.
• Participate in client call calibrations.
• Maintain knowledge of relevant laws and trends in the collection industry.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Compliance experience

Detail oriented

Microsoft Word

Excel

PowerPoint

Laws and regulations

Team player

Education

High school diploma or equivalent

Tools

CUBS Application System

Job description

American Coadius in Amherst, NY is seeking a Correspondence Specialist to join our on-site team. You will process written and electronic correspondence for our banking clients, ensuring accuracy and adherence to policies and laws.

The role requires clear communication, detail orientation, and the ability to work independently in a fast-paced office. Monday–Friday, 100% in office, with emphasis on compliance and quality control.