Account Resolution & Compliance Specialist

American Coradius; North Bailey (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

American Coradius International LLC (ACI) is seeking a Correspondence Specialist to manage written correspondence and inquiries from customers and clients in Amherst, NY. This 100% onsite role supports banking clients, ensuring compliance with laws and client standards.

You will process mail via USPS, fax, or email, monitor collectors' performance, and help improve productivity and policy adherence through audits and feedback.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Detail oriented with initiative and ability to work independently.
• Ability to work as a team player while maintaining objectivity.

Responsibilities

• Process electronic and written correspondence as required by client.
• Assist customers in accessing information and resolving inquiries.
• Photocopy and file customer correspondence per policies.
• Provide timely information to internal and external requests.
• Ensure compliance with federal/state laws and client standards.

Skills

Verbal and Written Communication

Word

Excel

PowerPoint

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

CUBS Application System

Job description

American Coradius International LLC (ACI) is seeking a Correspondence Specialist to manage written correspondence and inquiries from customers and clients in Amherst, NY. This 100% onsite role supports banking clients, ensuring compliance with laws and client standards.

You will process mail via USPS, fax, or email, monitor collectors' performance, and help improve productivity and policy adherence through audits and feedback.