Hybrid Compliance & Complaint Analyst — Financial Services

American Coradius; North Bailey (NY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

American Coradius International LLC (ACI) is seeking a Compliance Complaint Specialist for a hybrid role in Amherst, NY. The specialist will handle daily, weekly, and monthly complaints, ensuring compliance with federal and state laws while supporting audits, licensing, insurance, and client reporting.

Responsibilities include detailed analysis, data tracking, and collaboration with Operations and Senior Management to improve call quality, customer service, and regulatory adherence.

Qualifications

• College degree or equivalent experience.
• Excellent verbal and written communication skills.
• Thorough knowledge of federal, state, and local laws, regulations and rules governing collections.
• Previous complaint resolution experience in a Collection or Banking environment.
• Knowledge of CUBS Application System.
• Detail oriented with initiative and ability to work independently.

Responsibilities

• Process verbal/written complaints as required by client/corporate policies & procedures.
• Provide detailed complaint analysis monthly, quarterly and annually at the Corporate and Client level.
• Assist Operations in accessing information, troubleshooting problems and resolving system inquiries.
• Maintain client reporting and tracking documents and complaint reporting requirements.
• Support client/state/regulatory initiatives and assist with licensing, bonding and insurance matters.

Skills

Verbal and written communication

Detail oriented

Regulatory compliance awareness

Complaint resolution experience

Education

College Degree or equivalent experience

High school diploma or equivalent

Tools

CUBS Application System

Microsoft Office Suite

Job description

American Coradius International LLC (ACI) is seeking a Compliance Complaint Specialist for a hybrid role in Amherst, NY. The specialist will handle daily, weekly, and monthly complaints, ensuring compliance with federal and state laws while supporting audits, licensing, insurance, and client reporting.

Responsibilities include detailed analysis, data tracking, and collaboration with Operations and Senior Management to improve call quality, customer service, and regulatory adherence.