Onsite Community Association Manager (CVA11926)

RealManage; Centreville (VA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (High-Deductible Plan)

FSA

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

Job summary

RealManage is seeking an experienced onsite HOA property manager to oversee operations across communities. You will drive policy development, manage budgets, and coordinate with boards to align plans with bylaws and member needs.

The role emphasizes strong customer service, proactive communication, and leadership to support a high-performing management team in a values-based, diverse workplace.

Qualifications

• Minimum of two years as an onsite HOA property manager.
• CMCA or state-equivalent certifications desired.
• Associates degree or higher.
• Customer service focused.
• Listening skills: CAMs must listen to clients and provide solutions.

Responsibilities

• Plan, develop and approve operational policies, procedures, methods and regulations related to general operating procedures.
• Direct the work of all department managers.
• Develop annual operating, cash, and capital budgets and monitor adherence.
• Prepare monthly financial reports for the Board of Directors.
• Coordinate long-range and annual business plans aligned with by-laws and policies.
• Oversee impact of association policies/programs/processes and recommend changes.
• Monitor quality of products and services to ensure member/guest satisfaction.
• Secure and protect all association assets.
• Establish ongoing dialogue with members for input on direction and improvements.
• Coordinate with Board on development and implementation of strategic plans.
• Ensure compliance with purchasing policies and procedures.
• Counsel management staff to ensure training, supervision, and responsibilities are understood.

Skills

Property management

Budget management

Customer service

Listening skills

Leadership

Education

Associates degree or higher

CMCA or state-equivalent certification desired

Tools

Valid driver's license

Job description

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.Company Overview:RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.RealManage is a values-based company with the following values as our guiding principles:· Integrity: we always do the right thing.· Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.· Selflessness: more than teamwork; we are part of something special and much larger than any of us.· Personal Relationships: we are a professional services company; people do business with people they like.· Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.Responsibilities:Responsible for compliance with all of the community’s policies/procedures as defined by the Board of DirectorsPlans, develops and approves operational policies, procedures, methods and regulations related to general operating proceduresDirects the work of all department managersPrimary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.Responsible for the timely preparation of monthly financial reports to the Board of DirectorsCoordinates the development of long-range and annual business plans aligned with association by-laws and policiesOversees the impact and effect of association policies/programs/processes. Recommends changes as neededMonitors quality of association products and services to ensure maximum member and guest satisfactionSecures and protects all the association assetsEstablishes and maintains on-going dialogue with members to elicit input on Association direction and improvementsCoordinates with Board of Directors on the development and implementation of all strategic plansSECONDARY DUTIES/RESPONSIBILITIES:Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policiesEvaluates committee activities that report to the General ManagerEnsures compliance with purchasing policies and proceduresProvide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilitiesDevelops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating resultsSupports internal controlsOther duties as directedThis description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.Qualifications:Minimum of two-years as an Onsite (HOA) property manager - required;Position requires driving - a valid DL and reliable transportation is neededCMCA or state-equivalent certifications desiredAssociates degree or higherCustomer service focused; CAMs service their client on a daily basisListening skills: CAMs need to listen to the problems of a client and provide a solution to meet the requests of the clientProactive: CAMs must proactively communicate with their client, team members, and superiorsManagement: CAMs must manage the budget, operations, schedules of a community associationWinner: RealManage has a winning culture and is second to nonePhysical Requirements• Ability to sit for prolonged periods at a desk and work on a computer.• Ability to occasionally stand, walk, bend, or reach as needed.• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.• Visual acuity to read printed materials, spreadsheets, and computer screens.• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.• Ability to work in a standard office environment with moderate noise levels.• Ability to work a standard schedule, with occasional extended hours as required.RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Pay and Benefits:$85,000 to $90,000, depending on education and experience.Benefits include:Medical InsuranceDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High-Deductible Medical Plan to be eligible)FSAEducation Reimbursement401K matchingEmployee Assistance Program (EAP)11 paid Holidays