Onsite Assistant Community Manager (AVA11226)

RealManage; Alexandria (VA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA

FSA

401K matching

Education Reimbursement

11 paid Holidays

Job summary

RealManage is seeking an Associate to oversee HOA management operations, coordinating board communications and vendor relations. You will supervise a team, prepare board packets, and maintain accurate records while delivering exceptional service to homeowners and associations.

The role requires at least one year of HOA management experience, strong interpersonal and customer service skills, and the ability to read financial statements.

Qualifications

• Associate degree required.
• Minimum of one year HOA management experience required.
• Previous onsite management experience strongly preferred.
• Strong interpersonal, supervisory and customer service skills are required.

Responsibilities

• Supervise team members and respond to incoming calls from homeowners, Board members and vendors.
• Prepare board packages and in-house mailings; assist with meeting notices and minutes.
• Renewals tracking, bids solicitation, and contract management for association services.
• Attend Board Meetings and Annual Members Meetings as needed and record minutes.
• Maintain corporate records and manage filing for new associations.

Skills

Interpersonal skills

supervisory skills

Customer service

Communication skills

English language

Education

Associate degree

Job description

Company SummaryRealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work Certified. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.Our Guiding ValuesRealManage is a values-based company with the following values as our guiding principles:Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.ResponsibilitiesSupervision of team membersReceives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining recordsProcesses and distributes incoming and outgoing mail for the office and Associations.Prepares and assists General Manager with monthly board packages and in-house mailingsDeed Restriction Letters: Produce and track letters based on the site inspections. Maintain violation log, both active and resolvedRenewals: Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filedMeeting Notice Preparation: Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirementsAttendance at Meetings: Attend Board Meetings and Annual Members Meetings as needed to assist the Association Manager and to record minutesPrepare Minutes: Draft meeting minutes and make additions/changes as directed by the Association Manager and Board Members for assigned associations. Manage the approval process of the minutes by the Association Manager and circulate to the Board of Directors within thirty days of the meetingNew Board Member Packets: Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members MeetingMaintenance of Corporate Records: Maintain and update the corporate records and minutes books for assigned associationsCommittee Coordination: Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requestsFiling: Set up files for new associations as assigned and maintain association files per standard office proceduresResearch and Coordination: Assist the Association Manager with researching resident requests, securing locations and dates for meetingsProofread all community correspondencePlus other work-related tasks as neededDisclaimerThis description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.Associate degree required.Minimum of one (1) year(s) Homeowner Association (HOA) Management experience requiredPrevious onsite management experience strongly preferredStrong interpersonal, supervisory and customer service skills are required.Able to set priorities, plan, organize, and delegate effectively.Strong written and verbal communication skills. Must have command of the English language both written and verbal.Excellent phone etiquette.Ability to work effectively under time constraints and deadlines.Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.Physical RequirementsAbility to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Pay and Benefits$75,000 to $80,000, depending on education and experience.Benefits includeMedical InsuranceDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High-Deductible Medical Plan to be eligible)FSAEducation Reimbursement401K matchingEmployee Assistance Program (EAP)11 paid HolidaysEEO & Values StatementRealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ADA StatementRealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [e-mail].