Onsite Collector

TSI - Transworld Systems Inc.; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Bonus potential

Benefits package

Job summary

TSI - Transworld Systems Inc. in Houston is seeking an Onsite Collections Representative. The role involves outbound and inbound calls to collect past-due accounts and secure payments, in a dynamic contact center environment.

Candidates should have a high school diploma and at least five years of call center experience; FDCPA knowledge is preferred. Excellent phone etiquette, negotiating skills, confidentiality, and strong customer service are essential.

Qualifications

• High School diploma or equivalent.
• 5 years previous call center experience.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to exchange accurate information effectively over the phone.

Responsibilities

• Outbound calling as well as accepting incoming calls regarding past due accounts.
• Securing payments on accounts that are past due.

Skills

Call center experience

Professional phone etiquette

Negotiation skills

Customer service aptitude

Problem solving

Multitasking

Confidentiality

Education

High School diploma or equivalent

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process

Work Location

This is an onsite position at our Houston office.

Office Address

10900 Corporate Center Dr Suite 100 Houston, TX 77041

Compensation

$16.00-$18.00 per hour

Build Your Future! Come join our thriving team as an Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 5 years previous call center experience
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.