Onsite Customer Service Pro - Fintech Loans & Support

Concord; Scottsdale (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off

Family Leave

Disability (Short/Long Term)

Training & Development

Free Food & Snacks

Wellness Resources

Job summary

Concord is seeking an on-site Customer Service Representative for our Scottsdale, AZ Contact Center. You will be the primary point of contact for solar loan customers, handling inquiries, payment issues, and account maintenance with a strong emphasis on security and compliance.

You will document interactions in our servicing platform, meet team KPIs, and collaborate with Collections, Operations, and Compliance while delivering exceptional service in a fast-paced environment.

Qualifications

• 2–3 years of customer service experience in contact center, financial services, or FinTech.
• Strong verbal and written communication to explain complex financial information.
• Ability to handle high call volumes with accuracy and professionalism.
• Proficiency with CRM platforms, loan servicing systems, and Microsoft Office Suite.
• High attention to detail and commitment to data security and compliance.

Responsibilities

• Serve as the primary point of contact for solar loan customers via inbound and outbound phone, email, and chat channels.
• Authenticate customer identity and maintain adherence to security protocols and data privacy requirements.
• Document all customer interactions and resolutions in the loan servicing platform.
• Meet or exceed KPIs including call handle time, first‑call resolution, and customer satisfaction.
• Collaborate with cross‑functional teams to resolve customer issues and maintain confidentiality.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Security awareness

Tools

CRM platforms

Loan servicing systems

MS Office

Job description

Concord is seeking an on-site Customer Service Representative for our Scottsdale, AZ Contact Center. You will be the primary point of contact for solar loan customers, handling inquiries, payment issues, and account maintenance with a strong emphasis on security and compliance.

You will document interactions in our servicing platform, meet team KPIs, and collaborate with Collections, Operations, and Compliance while delivering exceptional service in a fast-paced environment.