Client Specialist/Onsite - Cincinnati, OH

VetJobs; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company contributions

Life insurance

Paid time off

Job summary

Avery Dennison in Cincinnati, OH is seeking a Client Specialist/On Site to manage day-to-day relationships with a major high-revenue client, coordinating projects and ensuring objectives are met.

You will collaborate across IT, Creative, Operations, and Sales, utilize SQL to verify data integrity, and autonomously resolve client issues, negotiating SLA deviations as needed.

Qualifications

• Bachelor's degree in business, marketing, or a similar field.
• 3–5 years of related business experience and/or training in client service.
• Ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

Responsibilities

• Master assigned client business processes and act as the primary day-to-day relationship manager for high-revenue client accounts.
• Coordinate print and fulfillment projects, communicating client objectives, schedules, and requirements across internal departments.
• Evaluate technical project requirements, data integrity, and workflows using database queries with IT, Creative, Operations, and Sales teams.
• Own the issue resolution process by investigating, escalating, addressing, and resolving client concerns.
• Negotiate account responsibilities and SLA deviations to meet expedited shipping or production overtime needs.

Skills

SQL querying

Independent judgment

Communication skills

Education

Bachelor's degree in business/marketing or related field

Tools

Excel

PowerPoint

Word

Outlook

Access

ERP

Job description

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.

Company Description

hy join Avery Dennison: We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison.

Benefits

• Inclusive Healthcare: Anthem Inclusive Care is a no-cost program that helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high-quality LGBTQ+ healthcare.
• Retirement Savings: We support your retirement readiness financially through company contributions to the 401(k) Plan, including an automatic contribution of 3% of eligible pay plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Basic Life Insurance: Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

About the role

Working autonomously and regularly exercising independent judgment and discretion with limited supervision, the Client Specialist/On Site is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. This position is an individual contributor who serves as the primary point of contact for a major, significantly high-revenue assigned client and provides day-to-day client relationship management, including autonomously negotiating and committing to client deliverables, evaluating technical project requirements and data integrity, leveraging database queries, collaborating closely with IT and technical teams, and independently investigating and resolving client concerns on behalf of the Company.

Key Responsibilities

This is a full-time, on-site position located at our client site in Little Rock, AR.

• Master assigned client business processes and organization to serve as the primary day-to-day relationship manager and "face" of the company for high-revenue client accounts.
• Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements directly across internal departments.
• Evaluate technical project requirements, data integrity, and job management workflows while leveraging database queries and collaborating closely with IT, Creative, Operations, and Sales teams.
• Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues.
• Evaluate account responsibilities, negotiate client-specific Service Level Agreement deviations, and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements.

Minimum Education Required

High School/GED

Qualifications

• Bachelor's degree in business, marketing, or a similar field, or equivalent combination of education and work experience.
• At least 3 to 5 years of related business experience and/or training in client service.
• Proven ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

City

Cincinnati

State

Ohio

Job Category

Marketing

Job Code

Manufacturing Manufacturing

Affiliate Sponsor

Avery Dennison