Onsite Client Services & Safety Lead for Housing

Hope the Mission; Thousand Oaks (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hope the Mission is hiring a Client Services Monitor for an on-site, full-time position in Thousand Oaks, CA. The role focuses on participant safety, daily operations, and program compliance in interim housing settings.

The position requires reliable presence, good judgment, and a compassionate approach to people experiencing homelessness. Training and adherence to policies are emphasized.

Qualifications

• High school diploma or GED required.
• Experience in homeless services or shelter operations preferred.
• Ability to work nights, weekends, and holidays as needed.
• Background checks, drug testing, and driving record may be required.
• Legal eligibility to work in the United States.

Responsibilities

• Facility maintenance and sanitation to keep areas clean and safe.
• Monitors safety and conducts wellness checks during shifts.
• Documents activities in required logs and HMIS when applicable.
• Supports emergency responses and incident reporting per policy.
• Provides direct participant services and assists with intake and orientation.
• Operates shift handoffs and supports meal service and logistics.
• Transports participants as directed and maintains vehicle cleanliness.

Skills

Observation

De-escalation

Boundaries

Documentation

Policy compliance

Teamwork

Interpersonal skills

Computer basics

Education

High school diploma or GED

Job description

Hope the Mission is hiring a Client Services Monitor for an on-site, full-time position in Thousand Oaks, CA. The role focuses on participant safety, daily operations, and program compliance in interim housing settings.

The position requires reliable presence, good judgment, and a compassionate approach to people experiencing homelessness. Training and adherence to policies are emphasized.