Onsite Client Services Rep - Bilingual

Aurora-Mental-Health-; Aurora (CO); On-site; USD 2,707,000 - 3,925,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

403(b) retirement plan

Paid vacation and sick leave

Paid holidays

Employee Assistance Program

Long-term disability

Life insurance

Job summary

Aurora Mental Health & Recovery is seeking a full-time Client Service Representative to support the Connect to Care team. This onsite role handles front desk duties, scheduling, insurance verification and daily cash handling, with a focus on compassionate service for diverse clients in a busy clinic.

Ideal candidates have strong organizational skills, calm communication, and experience in customer service; bilingual Spanish speakers are encouraged to apply and join our dedicated care team.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred, healthcare experience helpful.
• Bilingual Spanish-speaking candidates encouraged to apply.

Responsibilities

• Welcome clients and callers with professionalism and courtesy.
• Schedule, reschedule, and cancel appointments; complete paperwork.
• Check-in clients and collect copayments; process daily financial reports.

Skills

Customer service

De-escalation

Multitasking

Communication

Bilingual Spanish

Education

High school diploma/GED

Associate's Degree (preferred)

Tools

EHR software

Job description

Aurora Mental Health & Recovery is seeking a full-time Client Service Representative to support the Connect to Care team. This onsite role handles front desk duties, scheduling, insurance verification and daily cash handling, with a focus on compassionate service for diverse clients in a busy clinic.

Ideal candidates have strong organizational skills, calm communication, and experience in customer service; bilingual Spanish speakers are encouraged to apply and join our dedicated care team.