Onsite Client IT Support Engineer

F3 Design; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Liss Technologies is seeking a Client Services Dispatch Engineer to act as the onsite resource for client locations in New York. This field-based role requires regular travel to client sites, handling incidents via in-person, phone, and ticketing channels, and delivering high-quality technical support with clear communication.

The ideal candidate combines strong customer service with solid technical judgment, documents steps and resolutions, and escalates complex issues per SOPs to ensure client

Qualifications

• 2-5 years of field service, desktop support, or technical support experience.

Responsibilities

• Serve as the onsite point of contact for end users and client IT staff seeking technical assistance.
• Travel to assigned client sites according to the dispatch schedule to complete visits and open service tickets.
• Respond to incidents and service requests onsite and through phone, email, and ticketing systems.
• Troubleshoot and resolve basic to intermediate hardware, software, connectivity, and account access issues.
• Maintain end-to-end ownership of support requests with timely follow-up and clear communication.

Skills

Customer service

Communication

Troubleshooting

Documentation

Tools

Ticketing system

Remote support tools

Job description

Liss Technologies is seeking a Client Services Dispatch Engineer to act as the onsite resource for client locations in New York. This field-based role requires regular travel to client sites, handling incidents via in-person, phone, and ticketing channels, and delivering high-quality technical support with clear communication.

The ideal candidate combines strong customer service with solid technical judgment, documents steps and resolutions, and escalates complex issues per SOPs to ensure client