Onsite Client IT Support Engineer

LISS Technologies; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

LISS Technologies in Bronx, NY is seeking a Client Services Onsite Support Engineer. This full-time, onsite role serves as the primary frontline resource for users needing prompt technical support, troubleshooting hardware, software, and basic system issues at a client site.

You will work 12:00PM–9:00PM ET, Monday through Friday, documenting actions, escalating complex problems per SOP, and maintaining a professional, service-oriented approach to keep end users productive.

Qualifications

• 2–5 years of helpdesk or technical support experience.
• Ability to explain technical concepts to non-technical users.
• Onsite role at a client location; strong customer focus.
• Basic industry certifications are a plus (e.g., CompTIA A+, Network+ or similar).

Responsibilities

• Work onsite at the client location and assist end users with a range of technical needs.
• Gather details, troubleshoot problems, document actions, and ensure issues are resolved or escalated.
• Escalate complex issues per standard operating procedures.
• Maintain end-to-end ownership of support requests and follow up accordingly.
• Coordinate with the Client Services team on escalations and reporting.
• Respond to incidents via phone, email, ticketing systems, and in person.
• Set up, configure, and maintain workstations, peripherals, and standard business apps.
• Adhere to SOPs, service standards, and departmental policies.

Skills

Customer service

Diagnostics

Desktop OS

Networking basics

Communication

Documentation

Prioritization

Procedures adherence

Job description

LISS Technologies in Bronx, NY is seeking a Client Services Onsite Support Engineer. This full-time, onsite role serves as the primary frontline resource for users needing prompt technical support, troubleshooting hardware, software, and basic system issues at a client site.

You will work 12:00PM–9:00PM ET, Monday through Friday, documenting actions, escalating complex problems per SOP, and maintaining a professional, service-oriented approach to keep end users productive.