Onsite Client Contact & Delivery Partner – Data Center Exit Program

Mphasis; Berkeley Heights (NJ); On-site; USD 170,000 - 180,000; Full time

Job summary

Mphasis in the United States is seeking an Onsite Client Contact & Delivery Partner to lead end-to-end delivery of a large-scale Data Center Exit program, owning day-to-day client interaction, governance, and delivery assurance.

The role oversees scope, schedule, budget, risk management, executive reporting, and cross-functional teams, requiring 15+ years of program delivery experience and a proven track record of delivering complex programs on time while maintaining client satisfaction.

Qualifications

• 15+ years of experience in program delivery, infrastructure transformation, or data center exit/migration programs.
• Proven client-facing leadership experience in large, complex delivery engagements.
• Strong people management and multi-team leadership skills.
• Hands-on expertise in program and risk management.

Responsibilities

• Serve as the single point of contact for senior client stakeholders on complex technology programs.
• Manage day-to-day client interaction, governance, and delivery assurance.
• Lead cross-functional onsite and offshore teams across infrastructure and applications.
• Set clear ownership and accountability across large delivery teams.
• Oversee scope, schedule, budget, and delivery outcomes end-to-end.
• Provide executive reporting and RAID/Risk management reviews.

Skills

Program delivery leadership

Stakeholder management

People management

Risk management

Executive communication

Delivery governance

Job description

Role Summary

The Onsite Client Contact & Delivery Partner serves as the single‑point, onsite leadership role responsible for end‑to‑end delivery of a large‑scale Data Center (DC) Exit program, while owning day‑to‑day client interaction, governance, and delivery assurance. This role is fully accountable for DC exit outcomes, milestone adherence, risk management, and executive‑level communication, ensuring successful completion of legacy data center exit activities in alignment with contractual commitments, governance standards, and compliance requirements.

Key Responsibilities

• Proven experience managing senior client stakeholders as the single point of contact for complex technology programs.
• Strong client management capability with a track record of building trust, handling escalations, and driving timely decisions.
• Extensive people management experience, leading cross‑functional onsite and offshore teams across infrastructure and application domains.
• Demonstrated ability to set clear ownership, performance expectations, and accountability across large delivery teams.
• Led large‑scale programs end to end, with ownership of scope, schedule, budget, and delivery outcomes.
• Deep expertise in program management governance, including planning, execution tracking, and executive reporting.
• Proven risk management experience, proactively identifying delivery, operational, and dependency risks with mitigation plans.
• Hands‑on experience managing RAID logs and facilitating risk reviews with client and internal leadership.
• Strong decision‑making and escalation management skills to ensure minimal business impact and predictable delivery.
• Consistent record of delivering complex programs on time while maintaining high client satisfaction and team morale.

Experience & Qualifications

• 15+ years of experience in program delivery, infrastructure transformation, or data center exit/migration programs
• Proven client‑facing leadership experience in large, complex delivery engagements
• Strong people management and multi‑team leadership skills
• Hands‑on expertise in program and risk management
• Excellent executive communication and stakeholder management capabilities

Expected compensation: $170K- $180K base+ bonus