Onsite Client Care & Security Systems Specialist

Pye-Barker, formerly Acadiana Security Plus; Tacoma (WA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for eligible ft

Travel to client sites

Job summary

Pye-Barker Fire & Safety is seeking a Customer Care Specialist to travel to client sites on a rotating basis and ensure clients are comfortable with their security technologies. You will communicate with clients by phone, email, and in person, and provide training and support as needed.

Ideal candidates have strong customer service experience, excellent communication, and proficiency with computer systems. This role includes scheduling visits, resolving concerns, and collaborating with internal

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Review, implement and follow up on requests from clients and internal team members to include Service, Accounting, Verification Center, and Data Center.
• Meet established goals for performing proactive client calls and customer visits.
• Schedule retention visits with customers to review client info and address any questions, concerns, or training needs.
• Review incident reports daily, follow up with clients to determine the cause, and follow up with appropriate action to prevent further false alarms, including training and/or system service.
• Develop a complete understanding of all approved equipment and applications to provide training, support, and education to clients on system usage.

Skills

Customer service

Communication

Active listening

Problem solving

Computer skills

Education

High school diploma

Tools

Sedona database

Job description

Pye-Barker Fire & Safety is seeking a Customer Care Specialist to travel to client sites on a rotating basis and ensure clients are comfortable with their security technologies. You will communicate with clients by phone, email, and in person, and provide training and support as needed.

Ideal candidates have strong customer service experience, excellent communication, and proficiency with computer systems. This role includes scheduling visits, resolving concerns, and collaborating with internal