Customer Care Pro for Fire & Safety Solutions

Pye-Barker Fire & Safety; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent pay

Medical

Dental

Vision

Life insurance

Short-term disability

401K with employer match

Paid vacation and holidays

Training and Career Development

Company vehicle

Ownership Plan

Job summary

Pye-Barker Fire & Safety is seeking a Customer Service Representative to interact with customers by phone or email, address inquiries, and resolve complaints. The role supports branches and field partners, handles product inquiries, appointment scheduling, and verification, and ensures end-to-end issue resolution.

The position requires a high school diploma, customer service experience, and strong communication skills.

Qualifications

• Customer service experience required.
• Excellent communication skills including active listening.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Interact with customers via phone, email, chat, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field customer questions and complaints; escalate when beyond own knowledge to the appropriate staff.
• Ensure actions are taken to resolve problems and concerns.
• Maintain customer accounts and records of interactions with inquiries, complaints, or comments.
• Perform other duties as assigned by management.

Skills

Customer service experience

Active listening

Communication skills

Service-oriented

Proficient computer skills

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety is seeking a Customer Service Representative to interact with customers by phone or email, address inquiries, and resolve complaints. The role supports branches and field partners, handles product inquiries, appointment scheduling, and verification, and ensures end-to-end issue resolution.

The position requires a high school diploma, customer service experience, and strong communication skills.