Onsite Client Care & Onboarding Specialist

Angels of Care Pediatric Home Health; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, & Vision Plans

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Insurance

And more

Job summary

Angels of Care Pediatric Home Health is seeking an Orientation and Client Care Coordinator for a full-time, on-site role Monday–Friday daytime hours. You will be the first point of contact for clients and staff, support scheduling, and help ensure nursing and office teams are prepared from day one.

You’ll lead new hire orientation, maintain employee records, and provide guidance across channels. This role blends client care with onboarding to keep operations smooth and people heard, supported,

Qualifications

• Customer support experience required.
• Experience in a client-facing/administrative or scheduling role preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the first point of contact for incoming and outgoing calls, providing warm, knowledgeable support to clients and team members.
• Support scheduling of nurses and client visits, working closely with clinical staff to ensure seamless care coordination.
• Build strong relationships with nurses and families, helping everyone feel heard, supported, and valued.
• Facilitate the onboarding and orientation process for new office and field employees.
• Enter and maintain accurate employee information; scan, file, and organize documents to ensure compliance.
• Provide orientation support in person, over the phone, and via email—answering questions and offering guidance.
• Assist with employee recordkeeping and ongoing compliance tracking.

Skills

Customer support

Client-facing experience

Communication skills

Organization and multitasking

Office technology familiarity

Bilingual in Spanish (preferred)

Job description

Angels of Care Pediatric Home Health is seeking an Orientation and Client Care Coordinator for a full-time, on-site role Monday–Friday daytime hours. You will be the first point of contact for clients and staff, support scheduling, and help ensure nursing and office teams are prepared from day one.

You’ll lead new hire orientation, maintain employee records, and provide guidance across channels. This role blends client care with onboarding to keep operations smooth and people heard, supported,