Onsite Call Center Representative- Overnights

Qualfon Philippines; Harlingen (TX); On-site; USD 35,568 - 43,472; Full time

Job summary

Qualfon Philippines is seeking an Onsite Call Center Representative in Harlingen, Texas, offering $19.00/hr. Ideal candidates will have at least one year of customer service experience, particularly in banking or call centers. This role handles inbound inquiries via phone, email, and chat, assisting members with banking-related issues.

Responsibilities include answering calls, documenting interactions clearly, and meeting service expectations. Strong communication skills and a high school diploma are required. Veterans and military family members are encouraged to apply.

Qualifications

• 1 year of customer service experience required, banking or call center experience preferred.
• Strong communication skills and ability to handle difficult conversations professionally.
• Reliable attendance and willingness to work scheduled shifts.

Responsibilities

• Answer inbound customer service calls, emails, and chats.
• Assist with credit card questions and fraud-related inquiries.
• Document interactions clearly and escalate issues as needed.

Skills

Customer service experience

Strong verbal and written communication

Multitasking in multiple computer systems

Typing speed: 20 WPM with 90% accuracy

Education

High School Diploma or GED

Job description

OVERVIEW

$19.00/hr | Onsite Call Center Representative | Shifts: Overnights

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply

RESPONSIBILITIES

What You’ll Do

• Answer inbound customer service calls, emails and chats
• Assist with:
  • Credit card and consumer loan questions
  • Fraud-related inquiries and authorizations
  • Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

QUALIFICATIONS

What We’re Looking For

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed: 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills