Account Executive - Secured Insolvency

PRA GROUP, INC.; Fort Worth (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

PRA Group in Fort Worth, TX seeks a Collection Specialist to provide customer service via inbound and outbound calls and to help customers establish payment agreements on delinquent debt. You will review terms, negotiate plans, and document activity in the tracking system.

The ideal candidate has a high school diploma or GED, 1+ year related experience, and must complete FDCPA training to obtain certification. This is an in-office role with attention to policy compliance and accuracy.

Qualifications

• High school diploma or GED; 1+ year related experience or equivalent.
• Must complete FDCPA course and pass FDCPA test for certification.
• Ability to read and comprehend simple instructions and memos.
• Strong negotiation and problem-solving skills; effective telephone presentation.
• Basic math skills and ability to explain interest calculations.

Responsibilities

• Complies with FDCPA and company policies; handles inbound and outbound calls to determine delinquency and negotiates payment plans.
• Requests and sends form letters for account ownership transfers and payment plans as needed.
• Records account activity and communications in the financial tracking system.
• Coordinates collateral processes and skip trace review for repossession when needed.

Skills

Negotiation

Problem solving

Customer service

Data entry

Basic math

FDCPA knowledge

Education

High school diploma or GED

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary

Provides customer service through inbound and outbound phone communications and assists customers in establishing payment agreements on delinquent debt.

Professional Experience/Qualifications

• High school diploma or general education degree (GED) 1+ years of related experience or equivalent combination of education and experience Must complete approved company training, complete an FDCPA course and pass an FDCPA test in order to obtain a Collection Specialist Certification.
• Ability to read and comprehend simple instructions, short correspondence and memos, and prepare simple correspondence.
• Must have excellent negotiation and problem solving skills, be able to effectively present information via telephone to customers, and accurately type and enter information into a computer database.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, as well as understand computation of interest rates and explain to customers.
• Ability to understand written and oral instructions and apply standard procedures and policies when communicating with customers.

Key Responsibilities

• Complies with all aspects of the Fair Debt Collection Practices Act (FDCPA), Bankruptcy Code, company policies and procedures Receives inbound customer service calls and places outbound collection calls for accounts queued in the financial tracking system Speaks with customers by phone in an attempt to determine reason for delinquency, reviews terms of sales, service or credit contract with customers, and negotiates payment plans and settlement agreements; refers accounts to Senior Manager IVA if a customer issues a dispute or complaint.
• Requests appropriate form letters be sent to customers to notify of transfer of account ownership and servicing, delinquency or established payment plans and settlement agreements Processes repairable and total loss insurance claims as well as collateral trade-in agreements Records information received from customers or information provided to customers, as well as collection attempts, discussions, actions taken, and any account activity, in the financial tracking system Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account Coordinates collateral surrender, redemption and reinstatement with customers, negotiates collateral release agreements with impound/tow companies and submits qualified delinquent accounts to the Skip Trace Department to review for repossession

Salary

This Position is budgeted for: $23.00

Work Environment

Work is performed in an office environment with telephones, personal computers, and printers.

The office environment is an open workspace with individual workstations.

The noise level of the environment is usually moderate.

This position is: Sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized under applicable federal, state or local law.

We are a drug free workplace.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

About Us

As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers.

With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt.

For more information, please visitwww.pragroup.com.