Onsite Call Center Rep - Starting Monday, November 2, 2026

Transworld Systems Inc.; Augusta (GA); Presencial; USD 19 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Growth opportunities

Comprehensive benefits package

Resumo da oferta

Transworld Systems Inc. in Augusta, GA is seeking a Customer Service Representative to join our onsite team. After you apply, you will complete required assessments via Harver as part of our hiring process.

This role involves handling inbound calls about billing, disconnects, payments, and online account support. We offer paid training starting Nov 2, 2026, with hours 9am-6pm during training and 7am-7pm after.

Qualificações

• Must have great attendance.
• Typing speed 35-40 WPM.
• Excellent communication skills.
• Cameras must be on during training.
• Shifts may vary from 7am-7pm EST.
• Overtime may be required.
• Comfort with using different systems.

Responsabilidades

• Answer inbound calls regarding Billing inquiries.
• Handle Disconnect/Reconnect requests.
• Process Payment Arrangements.
• Process Budget Billings.
• Make payments.
• Process trouble and outage orders.
• Move In/Out Service.
• Assist with My Account (Online Accts).

Conhecimentos

Great communication skills

Typing 35-40 WPM

Camera on during training

Flexible shifts 7am-7pm

Attendance

Overtime readiness

Multi-system usage

Descrição da oferta de emprego

Overview

After the submission of your application, you will receive an email inviting you to visit our office to complete required assessments through our AI-powered platform (Harver). Completion of the assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Walk-in Dates & Times

Monday - Friday 10am - 2PM

Work Location

ONSITE - 1040 Stevens Creek Rd, Augusta, GA 30907

Compensation

$16.00/hour

Paid Training Start Date

Monday, November 2, 2026

Training Hours

Monday thru Friday: 9am - 6:00pm EST

Hours of Operation

Following training: Monday thru Friday: 7am - 7pm EST

*Please note:

During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as aCustomer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer inbound calls regarding

• Billing inquires
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

• Must have great attendance
• Computer Navigation skills
  • Must be able to type minimally 35-40 WPM
• Great Communication skills
• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
• Flexible as shifts vary from 7am-7pm EST (shifts will be assigned in last 2 weeks of class)
• Open to working overtime – in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends
• Adhere to a break and lunch schedules as assigned
• Must be comfortable utilizing different systems/multiple screens

For Remote Positions

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP