Onsite Call Center Pro — High-Volume Customer Support

Pacific Staffing; Sacramento (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

Pacific Staffing, in partnership with a local organization, is hiring a Call Center Representative for a downtown Sacramento onsite location. This long-term contract (6 months) offers potential extension and benefits if hired on.

You will manage high-volume calls, provide status updates, and support customers with professionalism. The ideal candidate has strong customer service skills, call center experience, and the ability to pass an assessment covering math, problem solving, and critical

Qualifications

• High School Diploma or GED.
• 2 years of call center customer service or closely related experience.
• Exceptional customer service skills.
• Ability to pass assessment for computer proficiency, problem solving, critical thinking, math, and customer service (pass rate 70%+).

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Answering high volume phone calls and responding promptly to customer inquiries.
• Maintaining a high level of professionalism with clients and establishing rapport with callers.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing work orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints after calls and/or visits.
• Coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer process.
• Ensuring customer satisfaction and providing professional support.

Skills

Customer service

Call center experience

Problem solving

Critical thinking

Education

High School Diploma or GED

Job description

Pacific Staffing, in partnership with a local organization, is hiring a Call Center Representative for a downtown Sacramento onsite location. This long-term contract (6 months) offers potential extension and benefits if hired on.

You will manage high-volume calls, provide status updates, and support customers with professionalism. The ideal candidate has strong customer service skills, call center experience, and the ability to pass an assessment covering math, problem solving, and critical