Onsite Call Center Pro – Customer Care & Solutions

Universal Fidelity LP; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

Partner perks with discounts at merchants

Opportunities for growth and advancement

Job summary

Universal Fidelity LP is seeking a Call Center Representative to join our team in Houston, Texas. This full-time position involves answering customer inquiries, managing accounts, and providing excellent service in a dynamic environment.

The ideal candidate possesses strong communication skills, a problem-solving attitude, and a willingness to learn. We offer medical, dental, and vision insurance, along with a supportive team atmosphere and opportunities for personal growth.

Qualifications

• Excellent verbal and written communication skills.
• A positive attitude and ability to solve problems.
• Calm and focused during busy situations.
• Willingness to learn and grow.

Responsibilities

• Answer inbound calls and make outbound calls.
• Manage customer accounts and process payments.
• Find solutions for customer problems.
• Maintain accurate records of interactions.
• Provide excellent customer service.

Skills

Excellent communication skills

Problem-solving skills

Ability to stay calm in busy situations

Basic computer skills

Job description

Universal Fidelity LP is seeking a Call Center Representative to join our team in Houston, Texas. This full-time position involves answering customer inquiries, managing accounts, and providing excellent service in a dynamic environment.

The ideal candidate possesses strong communication skills, a problem-solving attitude, and a willingness to learn. We offer medical, dental, and vision insurance, along with a supportive team atmosphere and opportunities for personal growth.