Onsite Call Center Director: Growth & CX Leader

Hirewell; New York (NY); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Vision insurance

401(k)

Paid vacation time

Sick time

Holidays

Résumé du poste

A growing organization is looking for a Director of Sales & Customer Service to lead their call center operations based in Saratoga Springs, NY. This role involves overseeing a team while driving sales growth and enhancing customer experience. The ideal candidate will have over 10 years of experience in call center management, strong analytical skills, and excellent communication abilities. A comprehensive benefits package is offered, including medical, paid vacation, and retirement plans.

Qualifications

• 10+ years of experience managing call center operations, with 4 years in multi-site responsibility.
• Strong analytical and quantitative skills with a focus on metrics.
• Excellent verbal and written communication skills.

Responsabilités

• Lead the call center operation to achieve customer care and sales goals.
• Develop and implement contact center strategy and objectives.
• Create solutions to engage customers and enhance the customer experience.

Connaissances

Analytical skills

Organizational skills

Communication skills

Problem-solving skills

Familiarity with cloud-based systems

Formation

Bachelor’s degree in business, finance or a related field

Description du poste

A growing organization is looking for a Director of Sales & Customer Service to lead their call center operations based in Saratoga Springs, NY. This role involves overseeing a team while driving sales growth and enhancing customer experience. The ideal candidate will have over 10 years of experience in call center management, strong analytical skills, and excellent communication abilities. A comprehensive benefits package is offered, including medical, paid vacation, and retirement plans.