Onsite Banking Support Specialist

Regions Bank; Hoover (AL); On-site; USD 35,748 - 50,132; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hoover, Alabama, is seeking a Banking Contact Center Banker to answer questions, solve problems, and provide solutions for an effortless customer experience. You will become an expert in a broad range of banking products and services, guiding customers toward their financial goals.

Your role emphasizes customer-first communication, education, and ongoing development through coaching. Training, mentoring, and performance reviews accompany a dynamic benefits package and strong

Qualifications

• High school diploma or GED required.
• Onboarding includes three weeks’ instructor led and two to four weeks on‑the‑job training.
• Ability to accurately observe stable and scrolling on‑screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on‑screen selections.
• Ability to work at a computer for extended periods of time.

Responsibilities

• Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services and guide customers to the next steps to reach their financial goals.
• Put the customer first by applying our core values in everyday conversations and offering solutions for both immediate and long‑term needs.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Flexible schedule

Basic computer skills

Time management

Banking knowledge

Education

High school diploma or GED

Job description

Regions Bank in Hoover, Alabama, is seeking a Banking Contact Center Banker to answer questions, solve problems, and provide solutions for an effortless customer experience. You will become an expert in a broad range of banking products and services, guiding customers toward their financial goals.

Your role emphasizes customer-first communication, education, and ongoing development through coaching. Training, mentoring, and performance reviews accompany a dynamic benefits package and strong