Customer Service Specialist

The Citizens Bank; Batesville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) with company support

Life Insurance

Health Savings & Flexible Spending

Paid Time Off

Gym reimbursement

Job summary

The Citizens Bank in Batesville, AR is seeking a Customer Service Specialist to deliver personal, responsive service across phone, email, and in-branch interactions. This full-time, on-site role places you at the heart of our customer experience, helping individuals and businesses feel confident and valued every step of the way.

You will assist customers with account inquiries and transactions, support online banking, and process transfers while building lasting relationships through every

Qualifications

• Strong communication skills (written and verbal).
• Previous customer service experience.
• Solid problem-solving abilities.
• A professional, empathetic approach to every interaction.
• Bilingual applicants preferred.

Responsibilities

• Assisting customers with account inquiries and transactions.
• Supporting online banking and digital tools.
• Processing transfers and service requests.
• Providing timely, accurate, and friendly solutions.
• Building strong relationships through every interaction.

Skills

Communication

Customer service

Problem solving

Empathy

Bilingual

Job description

Join our team as a Customer Service Specialist and make every interaction count.
At The Citizens Bank, we believe banking is personal. As a Customer Service Specialist, you'll play a key role in creating meaningful customer experiences-helping individuals and businesses feel confident, supported, and valued every step of the way.

This full-time, onsite opportunity at our beautiful Headquarters branch in Batesville, AR puts you at the heart of our customer experience, where relationship-building and problem-solving go hand in hand.

Why You'll Love Working Here

We're proud to foster a culture rooted in our People First mission-where empathy, respect, and excellence guide everything we do.

You'll also enjoy a competitive benefits package, including:

• Medical, Dental & Vision coverage
• 401(k) with company support
• Life Insurance
• Health Savings & Flexible Spending Accounts
• Paid Time Off
• Gym reimbursement

What You'll Do

In this role, you'll be a trusted resource for our customers across multiple channels-phone, email, messaging, and mail. Every interaction is an opportunity to make a difference.

Key responsibilities include:

• Assisting customers with account inquiries and transactions
• Supporting online banking and digital tools
• Processing transfers and service requests
• Providing timely, accurate, and friendly solutions
• Building strong relationships through every interaction

What You Bring

You're someone who genuinely enjoys helping others and takes pride in delivering exceptional service.

We're looking for:

• Strong communication skills (written and verbal)
• Previous customer service experience
• Solid problem-solving abilities
• A professional, empathetic approach to every interaction
• Bilingual applicants preferred

Bonus points for:

• Banking or call center experience

About The Citizens Bank

Founded in 1953, The Citizens Bank has proudly served our communities with a commitment to innovation and exceptional service. Our progressive approach combines modern banking technology with a deep understanding of our customers' needs-so they can truly bank in one place with confidence.

Above all, we remain committed to our mission:
People First.

Citizens Bank is an Equal Opportunity Employer.