Onsite Retail Banking Support Specialist

Generations Bank; Rogers, Fort Smith (AR, AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Paid maternity and paternity leave

Employee Assistance Program

Job summary

Generations Bank in Rogers, AR is seeking a Full-Time Retail Support Specialist to enhance customer experiences and build lasting relationships. This onsite role collaborates with a team to deliver friendly, accurate service and resolve inquiries efficiently.

You will handle account updates, digital banking setup, and daily back-office tasks while following bank policies and regulatory standards. The position offers a supportive environment for growth and a comprehensive benefits package.

Qualifications

• Customer-focused with strong communication and problem-solving abilities.
• Experience in retail or banking customer service preferred.
• Ability to work well in a team and adapt to procedures.

Responsibilities

• Provides frontline support to customers via phone, email, and Teams.
• Maintains knowledge of bank products and services to assist clients.
• Performs back-office tasks like research, document imaging, and account updates.
• Handles digital banking setup, password resets, and online account openings.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Driver's license

Tools

Teams

Banking systems

Job description

Generations Bank in Rogers, AR is seeking a Full-Time Retail Support Specialist to enhance customer experiences and build lasting relationships. This onsite role collaborates with a team to deliver friendly, accurate service and resolve inquiries efficiently.

You will handle account updates, digital banking setup, and daily back-office tasks while following bank policies and regulatory standards. The position offers a supportive environment for growth and a comprehensive benefits package.