Autonomous Vehicle Fleet Supervisor

Cognizant Technology Solutions Corporation; Detroit (MI); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Teams Lead for an on-site position in the United States. The Autonomous Vehicle Fleet Supervisor coordinates daily field operations, driving customer service, efficiency, and safety.

The role involves guiding staff, managing driver check-ins, scheduling, and ensuring adherence to protocols. Strong leadership and communication skills are required, with shifts across a 24-hour cycle.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 3+ years of supervisory experience.
• Excellent customer service skills.
• Able to work across different shifts (24 hours).
• Able to work independently and in a team.
• Strong communication and conflict resolution skills.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day-to-day tasks.
• Supervise operational targets and adjust schedules for efficiency.
• Ensure drivers comply with procedural guidelines.
• Observe safety practices and take corrective action as needed.
• Monitor break times for drivers to ensure regulatory compliance.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training and meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Supervisory experience

Customer service

Shift work availability

Independent and team work

Strong communication

Conflict resolution

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Teams Leads. This role is On Site, and all candidates must reside in the United States.

The Autonomous Vehicle Fleet Supervisor plays a crucial role it coordinates all day-to-day field operations, ensuring the highest levels of customer service, efficiency, and safety. This position involves providing guidance to staff, handles driver check-in processes, assigning work, and coordinates schedule rotations. Develops a safe team-oriented environment, maintains adherence to established protocols, and handles various tasks to ensure smooth operations.

Role Responsibilities:

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines
• Observe safety practices and take corrective action when required.
• Monitors and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Desired Skills & Experience:

• High school diploma or GED, Bachelor's Degree preferred
• 3+ Years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.
• Strong communication and conflict resolution skills.

Salary and Other Compensation:

Applications will be accepted until November 29th, 2026.

The hourly rate for this position is between $30 – $33 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com