Onsite AI Solutions Intern – Forward Deployed Engineer

Nextiva; Scottsdale (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

Paid time off

Parental leave

Holiday pay

Life and disability insurance

Wellness programs

Learning & development opportunities

Job summary

Nextiva, headquartered in Scottsdale, Arizona, is seeking a customer-focused professional to guide AI onboarding and support for enterprise customers. This on-site role collaborates with Sales and Forward Deployed Engineering to configure AI Employees, build prompts, and design reliable automation in real-world deployments.

You will train customers, document requirements, and ensure smooth handoffs while advancing Nextiva's mission to deliver amazing customer experiences through AI-powered

Qualifications

• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to customers.
• Experience writing prompts, building AI assistants, or prompt-based automations.
• Foundational knowledge of large language models (OpenAI, Claude, Gemini, or Llama).
• Understanding of prompt engineering and how prompts influence model behavior.
• Basic knowledge of APIs and common response patterns.
• Familiarity with workflows, tool calling, or function calling concepts.
• Strong analytical thinking and problem-solving skills.
• Collaborative mindset and willingness to learn.
• Availability to work a schedule aligned with Arizona business hours.

Responsibilities

• Partner with Sales through live customer handoffs after product purchase.
• Guide customers through Xbert AI onboarding and initial platform setup.
• Configure AI Employees for common business use cases.
• Write and refine prompts that produce reliable AI responses.
• Build deterministic conversation flows and workflow logic.
• Configure greetings, routing, transfers, business hours, and after-hours experiences.
• Configure prebuilt tools and simple API-enabled functions within the platform.
• Test AI prompts, workflows, and customer experiences before deployment.
• Train customers on how to use and manage their AI Employees.
• Document customer requirements, configurations, and next steps.
• Flag when deeper technical expertise is needed and partner with Forward Deployed Engineering.
• Maintain clear customer communication throughout implementation.
• Share feedback with Product, Engineering, and stakeholders to improve the platform.

Skills

Communication skills

Public speaking

Prompt engineering

LLMs knowledge

APIs basics

Workflow concepts

Collaboration

Arizona business hours

Problem solving

Learning mindset

Low-code / no-code

AI tooling familiarity

Tools

APIs usage

Job description

Nextiva, headquartered in Scottsdale, Arizona, is seeking a customer-focused professional to guide AI onboarding and support for enterprise customers. This on-site role collaborates with Sales and Forward Deployed Engineering to configure AI Employees, build prompts, and design reliable automation in real-world deployments.

You will train customers, document requirements, and ensure smooth handoffs while advancing Nextiva's mission to deliver amazing customer experiences through AI-powered