Onsite Account Manager — 3PL & E‑commerce Fulfillment

Rocket Shippers; Allentown (Lehigh County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Rocket Shippers, a Pride Global division, is seeking an Account Manager in Allentown, PA. This role manages a portfolio of clients, onboarding new customers and coordinating with warehouse operations, transportation, and leadership to deliver exemplary fulfillment services in a fast-paced 3PL environment.

Responsibilities include relationship management, performance reviews, process improvements, and proactive issue resolution to drive retention and growth.

Qualifications

• 2+ years in account management, client services, customer success, or CRM experience.
• Experience supporting customers in 3PL/logistics/supply chain/e-commerce fulfillment.
• Proven ability to manage multiple accounts and build long-term client relationships.
• Strong communication and presentation skills with experience leading customer meetings.
• Experience coordinating transportation, inventory, or fulfillment operations is highly preferred.
• Advanced proficiency with Microsoft Excel, Outlook, and Word.
• Experience with WMS/ERP/CRM/order management systems is a plus.
• Excellent analytical, organizational, and problem-solving skills.

Responsibilities

• Serve as the primary relationship manager for an assigned portfolio of customer accounts.
• Develop trusted partnerships with clients through regular communication and proactive account management.
• Lead onboarding of new customers and ensure seamless transition into Rocket Shippers' fulfillment operations.
• Understand each client's objectives and develop SOPs to support fulfillment needs.
• Coordinate with warehouse operations, inventory, and transportation to meet service levels.
• Monitor account performance, identify trends, and resolve issues related to inventory, shipping, and fulfillment.
• Coordinate inbound/outbound freight, including LTL and FTL shipments, with carriers and customers.
• Conduct regular customer meetings via Teams or Zoom to review performance and upcoming initiatives.
• Identify opportunities to improve processes and expand services with existing customers.
• Maintain accurate customer records and account documentation in internal systems.
• Manage escalations and ensure timely resolution of concerns.
• Collaborate cross-functionally to deliver exceptional customer experience from onboarding to ongoing management.
• Support customer retention initiatives through outstanding service and operational excellence.

Skills

Account management

3PL experience

Relationship building

Communication skills

Transportation coordination

MS Office

WMS/ERP/CRM

Analytical skills

Tools

Excel

Outlook

Word

CRM systems

Job description

Rocket Shippers, a Pride Global division, is seeking an Account Manager in Allentown, PA. This role manages a portfolio of clients, onboarding new customers and coordinating with warehouse operations, transportation, and leadership to deliver exemplary fulfillment services in a fast-paced 3PL environment.

Responsibilities include relationship management, performance reviews, process improvements, and proactive issue resolution to drive retention and growth.