Client Success / Account Manager (3PL)

American Exchange Group; Perris (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health & Wellness Benefits

401(k) Retirement Savings Plan with公司匹

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Job summary

American Exchange Group in Perris, CA is hiring a Client Success / Account Manager to be the primary point of contact for ShipLogiQ clients. You will oversee onboarding, ensure smooth operations, monitor SLAs, and drive long-term client satisfaction through proactive account management.

Day-to-day duties include coordinating with warehouse operations, tracking inventory and fulfillment KPIs, generating regular performance reports, addressing client escalations, and pursuing upsell opportunities

Qualifications

• 3+ years experience in 3PL, logistics, or supply chain account management.
• Strong communication and relationship management skills.
• Understanding of warehouse operations and fulfillment workflows.
• Experience working with WMS and reporting tools; highly organized and customer-focused.

Responsibilities

• Serve as the main liaison between clients and warehouse operations
• Manage new client onboarding and implementation
• Monitor SLAs and operational KPIs
• Provide regular reporting on inventory, fulfillment, and performance
• Handle client escalations and issue resolution
• Coordinate internally with warehouse managers to meet client needs
• Identify upsell opportunities for additional services (VAS, freight, storage)
• Conduct regular client check-ins and business reviews

Skills

3+ years experience in 3PL/logistics

Strong communication & relationship mg

Warehouse operations & fulfillment

WMS & reporting tools

Job description

Client Success / Account Manager

Division: AELogistix/Shiplogiq

Location: 375 E Markham St, Perris, CA 92571 (onsite 5 days)

Reports to: Director of Operations / General Manager

Job type: Full-Time

Job Summary

The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long‑term client satisfaction.

Key Responsibilities

• Serve as the main liaison between clients and warehouse operations
• Manage new client onboarding and implementation
• Monitor SLAs and operational KPIs
• Provide regular reporting on inventory, fulfillment, and performance
• Handle client escalations and issue resolution
• Coordinate internally with warehouse managers to meet client needs
• Identify upsell opportunities for additional services (VAS, freight, storage)
• Conduct regular client check‑ins and business reviews

Qualifications

• 3+ years experience in 3PL, logistics, or supply chain account management
• Strong communication and relationship management skills
• Understanding of warehouse operations and fulfillment workflows
• Experience working with WMS and reporting toolsHighly organized and customer‑focused

Benefits

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
• 401(k) Retirement Savings Plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

Salary

The anticipated base salary is $25-$30/hour. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.