Onsite 24/7 Help Desk Specialist - Night Shift (DC)

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

401K with company match

Health and wellness packages

Career growth & certifications

Paid vacation & holidays

Résumé du poste

General Dynamics Information Technology, Inc. seeks a Help Desk Specialist for a 24x7x365 federal service desk in Washington, DC. You will support end users, document incidents in ServiceNow, and escalate to Tier 2 as needed.

The role requires US citizenship, a technical background, and experience with ticketing systems; the shift is 11:00pm–7:30am Friday to Tuesday, with onsite work near Gallery Place or Metro Center.

Qualifications

• Technical background required.
• Experience in service desk teams preferred.
• Familiarity with ticketing systems (Remedy, SCSM, ServiceNow, etc.) desired.

Responsabilités

• Provide user support and customer service on company supported applications and platforms.
• Use a ticketing system (ServiceNow) to document and manage incidents and service requests, troubleshoot, and resolve or escalate.
• Coordinate with Tier 2 or shift lead to ensure timely closure of issues.

Connaissances

Microsoft Office

Service Desk

Ticketing Systems

Description du poste

General Dynamics Information Technology, Inc. seeks a Help Desk Specialist for a 24x7x365 federal service desk in Washington, DC. You will support end users, document incidents in ServiceNow, and escalate to Tier 2 as needed.

The role requires US citizenship, a technical background, and experience with ticketing systems; the shift is 11:00pm–7:30am Friday to Tuesday, with onsite work near Gallery Place or Metro Center.