Online Tech Support Specialist - Virtual Campus (Part-Time)

Virtual Foothills; Athens (GA); Remote; USD 54,000 - 72,000; Part time

Job summary

Virtual Foothills seeks a part-time Technology Site Support member to provide hardware and software assistance for students and teachers using the Foothills Regional High School online curriculum and related systems.

You will deliver virtual training, resolve daily tech issues, manage Google Meet rooms, and liaise with campus sites to ensure reliable access to software and devices. The role emphasizes FERPA compliance and effective teamwork with the Site Director.

Qualifications

• Bachelor’s degree or higher preferred.
• Experience supporting educational technology preferred.
• Experience helping people use computers and networked equipment.
• Ability to develop relationships with staff and school community.
• Availability 11:00am–4:00pm.

Responsibilities

• Provide tech hardware and software support for students and teachers using online curriculum.
• Provide software support for supplemental software (Kami, Google Meet, Gizmo, etc.).
• Provide virtual training to end users on technology use.
• Provide daily support to students and staff when issues arise with their computers.
• Ensure students and staff have access to software.
• Maintain online meeting software for the Virtual Campus (Google Meet).
• Set up Google Meet rooms; train teachers to use Google Meet effectively.
• Monitor student testing as needed.
• Liaison with sites for hardware and networking support.
• Maintain inventory of computers and technology equipment assigned to the Virtual Site.
• Troubleshoot hardware concerns via phone and Google Meets.
• Deliver hardware to students/staff.
• Perform software upgrades.
• Clean and run diagnostics in-between cohorts.
• Repair computers when necessary.
• Meet the performance and behavioral expectations of the Site Director.
• Comply with FERPA requirements for the virtual environment.
• Perform other duties as assigned by the Site Director.

Skills

Tech support

Customer service

Communication

Relationship building

Education

Bachelor’s degree or higher

Job description

Virtual Foothills seeks a part-time Technology Site Support member to provide hardware and software assistance for students and teachers using the Foothills Regional High School online curriculum and related systems.

You will deliver virtual training, resolve daily tech issues, manage Google Meet rooms, and liaise with campus sites to ensure reliable access to software and devices. The role emphasizes FERPA compliance and effective teamwork with the Site Director.