Student Success Architect

Walden University; Minneapolis (MN); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k Retirement Program + 6% employer

15 Days of Paid Vacation Days each Cal

12 Paid Holidays + 2 floating holidays

Job summary

Walden University is seeking Student Success Coaches who serve as academic mentors, advising and supporting online learners across the life of their programs. Coaches partner with faculty to ensure meaningful progress and engagement, guiding students through planning, time management, and resource access.

The role involves guiding 120–150 students weekly, collaborating with faculty, and maintaining timely communication with students to support their academic goals.

Qualifications

• Bachelor's Degree required.
• 3 years Experience working in a service-oriented environment or university setting.
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep online students on track.
• Strong problem solving and time management skills.
• Ability to multi-task.
• Excellent verbal and written communication skills required.
• Working knowledge of Microsoft Office Suite.
• Ability to successfully resolve student issues from request through resolution.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, innovative, able to work independently and in a team environment.
• Self-starter.
• Ability to adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Responsibilities

• Providing direct, comprehensive program guidance to assigned students (average of 120-150 students).
• Support students in their educational planning and progress from enrollment to graduation.
• Managing students' academic progress according to university policies.
• Helping to ensure students are frequently engaging with Faculty in any area where they require deeper academic support.
• Maintaining appropriate documentation of all academic engagements.
• Maintaining regular communication with students according to university protocol.
• Serve as an expert in their students' academic program details and are able to answer or to obtain answers to all the questions students may have about their programs.
• Advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge, and skills.
• Help students identify their learning strengths and weaknesses and connect them with the necessary university resources to aid in success.
• Evaluate student learning styles, skills, deficiencies, and goals; identify appropriate learning resources for them to use; and facilitate their use of those resources.
• Evaluate student learning engagement and assessment readiness.
• Monitor student academic progress, communicating with each student weekly and intervene as necessary to assist those students having difficulty.
• Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate.
• Coach students on University policies and procedures, program requirements and related academic matters.
• Work closely with Faculty to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new undergraduate or graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the University and its online community of learners.
• Must be able to spend significant time working at a computer and on the phone using a headset.
• Must be flexible in work hours/schedule to accommodate student’s needs.
• Position may require work above and beyond 40 hours per week during peak periods.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Problem solving

Time management

Multitasking

Communication

Teamwork

Adaptability

Customer service

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Walden University is seeking Student Success Coaches who serve as academic mentors, advising and supporting online learners across the life of their programs. Coaches partner with faculty to ensure meaningful progress and engagement, guiding students through planning, time management, and resource access.

The role involves guiding 120–150 students weekly, collaborating with faculty, and maintaining timely communication with students to support their academic goals.