Online Student Success Advisor

San Jose State University; San Jose (CA); On-site; USD 57,000 - 60,000; Full time

Job summary

San José State University is seeking an Online Student Success Advisor to support enrollment, retention, and engagement for SJSU Online students. This remote-in-state California role involves advising, progress monitoring, proactive outreach, and connection to campus resources to foster student success.

Under supervision, you will support onboarding, assessment processes, and University initiatives on retention and graduation while coordinating with the Managing Director and Center team.

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
• Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience.
• Ability to work evenings and weekends as needed and maintain remote communication with students.

Responsibilities

• Provide holistic academic advising and support to online students.
• Implement proactive advising to establish ongoing relationships with regular meetings and progress tracking.
• Assist students with goal setting, time management, and study skills.
• Orient students to degree requirements, planning tools, and university resources.
• Identify barriers to success and develop action plans to improve completion.
• Provide student-centered communication via email, phone, and video conferencing.
• Collaborate to develop outreach plans to help new students navigate onboarding.

Skills

Advising skills

Communication

Student support

Documentation

Remote collaboration

Education

Bachelor's degree in behavioral sciences/public or business administration

Master's degree may substitute for one year of experience

Tools

PeopleSoft

EAB Navigate

Microsoft 365

Video conferencing tools

Job description

Job Summary

* This position is 100% remote in-state (California).* SJSU Online represents San José State University’s commitment toprovide fully online access to higher education for working adultlearners striving to advance their education and obtain theirbachelor’s degree. The Online Student Success Advisor will supportthe enrollment, retention, and engagement of SJSU Online students.Under the general supervision of the Managing Director of the SJSUOnline Student Success Center, this individual will provideacademic advising and success coaching while building relationshipswith online students, monitoring their academic progress, providingproactive outreach, and connecting students to appropriateUniversity resources to foster student success. Working with theCenter team, the advisor also participates in assessment processes,provides professional advising support for recruiting and orientingnew students, and supports University initiatives on retention,persistence, and graduation.

Key Responsibilities

• Provide holistic academic advising and support to onlinestudents
• Implement a proactive advising approach to establish andmaintain on-going relationships that include regular meetings,documentation, and tracking of student progress using onlinetools
• Assist students with individualized success strategies,including goal setting, time management, study skills, etc.
• Introduce and orient students to their academic requirements,academic planning tools, and university resources
• Assist students in creating educational goals andinterpretation of policies and procedures in relation to theirgoals
• Identify barriers to student success, develop action plans tofocus on completion
• Provide support to students facing issues that impactretention, persistence, and academic success and referring studentsto resources as appropriate and necessary
• Provide students with responsive and effective student-centeredcommunication through email, phone, virtual, and videoconferencing
• Work with Managing Director to develop and implement strategiccommunication and outreach plans to help new students navigate theonboarding process
• Monitor new student online orientation to ensure studentengagement and responsiveness to any student questions regardingthe onboarding process
• Work with Managing Director to develop online student relatedcommunity building events and activities
• Introduce and orient students to co-curricular resources,events, and communities to help foster a sense of belonging andengagement
• Assist in the planning, development and implementation ofprogramming efforts and materials that support student success,with special focus on degree completion and online academicsuccess

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional andrespectful manner
• General awareness of emerging technologies, includingartificial intelligence (AI), and a willingness to develop skillsin their appropriate, responsible, and ethical use in a highereducation environment, consistent with institutional policies andpractices
• Strong advising/counseling skills, including demonstratedexcellence in active listening and in helping individuals withproblem identification, problem solving, conflict resolution, anddecision making
• Ability to take advisor notes (documentation) which arerequired to monitor and assess student progress
• Must be detail-oriented with strong organizational andprogramming skills
• Effectively use PeopleSoft (student administration database),EAB Navigate, and other enterprise platforms, as needed
• Effectively use software applications such as Microsoft Suite(Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive),video conferencing software (Zoom), DocuSign, OnBase, etc.
• Knowledge of clear, audience-appropriate communicationpractices for students, faculty, and staff, while maintaining astudent-centered approach
• Ability to plan and conduct workshops, organize special eventsor activities, and make effective presentations remotely beforegroups
• Ability to use professional training to enhance performanceinitiatives and teamwork communication
• Ability to be flexible and manage multiple projectssimultaneously and meet deadlines
• Ability to be available to work occasional evenings andweekends
• Ability to maintain responsibilities, meet deadlines, andcommunicate effectively with team and students in a remote workingenvironment
• Ability to advise students individually and in groups onroutine matters where required

Required Qualifications

• Equivalent to graduation from a four-year college or universityin one of the behavioral sciences, public or businessadministration or a job‑related field
• Two years of professional experience in one of the studentservices program areas or in a related field. A master’s degree ina job‑related field may be substituted for one year of professionalexperience.

Preferred Qualifications

• Master’s Degree in Educational Counseling, Clinical Psychology,Social Work or directly related discipline
• Two or more years of progressively responsible experienceproviding academic advising and support to students in apost-secondary setting; a master’s degree in higher educationadministration, counseling, social work, or a related field may besubstituted for one year of experience
• Experience in student development theory, outreach practices,and student success services
• Experience in establishing and maintaining cooperative workingrelationships within a diverse multicultural environment
• Academic advising experience with online students and/orworking adult learners
• California public higher education system experience

Compensation

Classification: Student Services Professional II

Anticipated Hiring Range: $5,099/month - $5,402/month

CSU Salary Range: $5,083/month - $7,228/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the EmployeeBenefits Summary .

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access anyin-person program or activity (on- or off-campus) operated orcontrolled by the University follow COVID-19 vaccinerecommendations adopted by the U.S. Centers for Disease Control andPrevention (CDC) and the California Department of Public Health(CDPH) applicable to their age, medical condition, and otherrelevant indications and comply with other safety measuresestablished by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/and questions may be sent to [e-mail] .

Additional Information

Satisfactory completion of a background check (including a criminalrecords check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which maybe rescinded if the background check reveals disqualifyinginformation, and/or it is discovered that the candidate knowinglywithheld or falsified information. Failure to satisfactorilycomplete the background check may affect the continued employmentof a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employmentand education verification. Depending on the position, a motorvehicle and/or credit check may be required. All background checksare conducted through the university's third party vendor, AccurateBackground. Some positions may also require fingerprinting. SJSUwill pay all costs associated with this procedure. Evidence ofrequired degree(s) or certification(s) will be required at time ofhire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.(e.g. H1-B VISAS)

All San José State University employees are considered mandatedreporters under the California Child Abuse and Neglect ReportingAct and are required to comply with the requirements set forth inCSU Executive Order 1083 as a condition of employment. Incumbent isalso required to promptly report any knowledge of a possible TitleIX related incident to the Title IX Office or report anydiscrimination, harassment, and/or retaliation to the Office ofEqual Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a finaladministrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years onlyafter a determination is made that they meet the minimumqualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of theapplication process must also sign a release form that authorizesthe release of information by the applicant’s current and/or formeremployers to the CSU concerning any substantiated allegations ofmisconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire SafetyNotification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policyand Campus Crime Statistics Act, the Annual Security Report (ASR)is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policystatements, emergency preparedness and evacuation information,crime prevention and Sexual Assault prevention information, andinformation about drug and alcohol prevention programming. The ASRalso contains statistics of Clery crimes for San José StateUniversity locations for the three most recent calendar years. Apaper copy of the ASR is available upon request by contacting theOffice of the Clery Director by phone at 408-924-1501 or by emailat [e-mail] .

Pursuant to the Higher Education Opportunity Act, the Annual FireSafety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for firesthat occurred within SJSU on-campus housing facilities for thethree most recent calendar years, and to distribute fire safetypolicies and procedures intended to promote safety on Campus. Apaper copy of the AFSR is available upon request by contacting theHousing Office by phone at 408-795-5600 or by email at [e-mail] .

Campus Security Authority - In accordance with the Jeanne CleryDisclosure of Campus Security Policy and Campus Crime StatisticsAct (Clery Act) and CSU systemwide policy, this position is subjectto ongoing review for designation as a Campus Security Authority.Individuals that are designated as Campus Security Authorities arerequired to immediately report Clery incidents to the institutionand complete Clery Act training as determined by the universityClery Director.

Equal Employment Statement San José State University is an equal opportunity employer. Theuniversity prohibits discrimination based on age, ancestry, caste,color, disability, ethnicity, gender, gender expression, genderidentity, genetic information, marital status, medical condition,military status, nationality, race, religion, religious creed, sex,sexual orientation, sex stereotype, and veteran status. This policyapplies to all San José State University students, faculty, andstaff, as well as university programs and activities. Title IX ofthe Education Amendments of 1972, and certain other federal andstate laws, prohibit discrimination on the basis of sex in alleducation programs and activities operated by the university (bothon and off campus). Reasonable accommodation is made for applicantswith disabilities who self-disclose. San José State Universityemployees are considered mandated reporters under the CaliforniaChild Abuse and Neglect Reporting Act and are required to complywith the requirements set forth in CSU Executive Order 1083 as acondition of employment.

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September 09, 2026 (9:00 AM) Pacific DaylightTime