Online Student Records & Operations Coordinator

Syracuse University

City of Syracuse (NY)

On-site

USD 42,000 - 66,000

Full time

4 days ago

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Job summary

Syracuse University is seeking an Operations Coordinator for the Office of Online Student Success. You will support student records management, enrollment and advising processes, and coordinate processing of records for online degree programs through Syracuse University Global.

This role requires on-campus presence, with occasional evenings and weekends, and you will train staff on procedures to ensure compliance with academic rules while supporting non-traditional learners in a fast-paced

Qualifications

Associate’s degree required.
Bachelor’s degree preferred.
2-4+ years office/administrative experience preferred, ideally in an academic environment.

Responsibilities

Manage and maintain both online and physical student records, primarily in PeopleSoft, OnBase, & DegreeWorks.
Serve as a primary point of contact for student correspondence within the Office of Online Student Success, particularly via phone and email.
Manage OnBase processes pertaining to student record keeping, including scanning and indexing documents, maintaining and converting records, and development of new workflows.
Assist with implementation of new projects/systems/processes/training; develop and maintain instructional/training documentation for colleagues.
Perform continual follow-up and refinement to ensure precise tracking of student records and maintain reporting systems.