Online Grocery Fulfillment Lead

Hy-Vee, Inc.; Oregon; On-site; USD 55,000 - 75,000; Full time

Job summary

Hy-Vee, Inc. in Oregon is seeking an Aisles Online Manager to oversee fulfillment and delivery from the store's online shopping site. You will plan, staff, and track order fulfillment and schedule personal shoppers and delivery drivers.

The role emphasizes strong customer service, training, and scheduling, with mixed responsibilities across departments. You will ensure on-time fulfillment, adherence to safety guidelines, and effective communication with store teams.

Qualifications

• High school diploma or equivalent preferred.
• Must be skilled in the computer as well as the internet.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include) Escorting them to the products they are looking for., Securing products that are out of reach., Loading or unloading heavy items., Making note of and passing along customer suggestions or requests., Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Ensures smooth operation of order fulfillment process.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Responsible for training new employees.
• Responsible for department employee scheduling.
• Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.
• Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
• Provides education to existing employees regarding new policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheet

Email

Job description

Hy-Vee, Inc. in Oregon is seeking an Aisles Online Manager to oversee fulfillment and delivery from the store's online shopping site. You will plan, staff, and track order fulfillment and schedule personal shoppers and delivery drivers.

The role emphasizes strong customer service, training, and scheduling, with mixed responsibilities across departments. You will ensure on-time fulfillment, adherence to safety guidelines, and effective communication with store teams.