Online Sales Specialist: High-Volume Lead Converter

True Homes; Monroe (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

True Homes is hiring an IST Specialist in Monroe, NC to act as the first contact for prospective buyers. You will convert inbound and outbound inquiries into qualified appointments, drive traffic, and contribute to sales goals across multiple markets.

Excellent phone skills and disciplined follow-up are essential. The role requires a high-energy, results-driven mindset, with daily CRM documentation and adherence to scripts and processes.

Qualifications

• High school diploma or GED required.
• 1–3 years of sales, call center, real estate, or customer engagement experience preferred.
• Proficiency with Microsoft Outlook, Word, Excel, and CRM systems.
• Strong phone presence and objection-handling ability.
• Ability to manage a high-volume, fast-paced workflow.
• Must be able to work onsite in Monroe, NC.

Responsibilities

• Respond to all inbound inquiries with urgency and professionalism.
• Set and confirm qualified appointments for on-site sales teams.
• Guide clients through next steps and establish expectations.
• Convert inquiries into appointments and appointments into sales through follow-up.
• Meet or exceed appointment and sales conversion benchmarks.
• Document all client interactions in CRM and process notifications.
• Follow IST scripts and maintain knowledge of company systems.
• Collaborate with IST teammates and on-site sales teams.

Skills

Phone presence

Communication skills

Time management

CRM knowledge

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Job description

True Homes is hiring an IST Specialist in Monroe, NC to act as the first contact for prospective buyers. You will convert inbound and outbound inquiries into qualified appointments, drive traffic, and contribute to sales goals across multiple markets.

Excellent phone skills and disciplined follow-up are essential. The role requires a high-energy, results-driven mindset, with daily CRM documentation and adherence to scripts and processes.