Online Sales Consultant

DRB Homes; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A residential construction company in Florida is seeking a candidate responsible for following up on Internet leads and scheduling appointments in communities. The ideal candidate will provide excellent customer service, manage electronic marketing efforts, and ensure the accuracy of website information. Responsibilities include responding to inquiries, coordinating with the sales team, and maintaining CRM records. This role is essential for driving conversion rates and building relationships with potential customers.

Responsibilities

• Meet or exceed monthly conversion targets.
• Provide excellent customer service.
• Promptly respond to all inquiries via email, phone, text, and mail.

Job description

Job Purpose

Responsible for timely follow up of all Internet leads with the goal of scheduling in person appointments in communities, coordinates all electronic marketing efforts and responsible for accuracy of information on website.

Duties and Responsibilities

• Meet or exceed monthly conversion targets.
• Provide excellent customer service.
• Promptly respond to all inquiries utilizing email, phone, text and mail as appropriate.
• Assesses lead’s needs and preferences to determine appropriate community and product.
• Schedules appointments for leads at appropriate community.
• Provide information regarding community and surrounding area.
• Provides Sales Team with all information about lead’s needs and preferences to insure warm and smooth transfer.
• Provides referrals to lenders and other resources as needed.
• Communicates appointment details to lead, including time, date, location with driving directions, name of sales consultant, direct phone number for sale consultant.
• Audits division and community web pages regularly.
• Submits website changes to corporate marketing group.
• Demonstrates thorough knowledge of DRB practices and products.
• Oversight of electronic marketing efforts, including eblasts to leads, prospects and real estate agents.
• Follows up with lead after appointment to close the loop and, in coordination with sales consultant, determine next steps.
• Acts as resource to sales team by sharing lead information and feedback.
• Attends and participates in sales meetings.
• Maintains tracking records including lead information, appointments scheduled and kept, Sales resulting from appointments.
• Reports metrics regularly to leadership team, including number of leads, conversion of leads to appointment, percentage of appointments kept, conversion of kept appointment to sale, conversion of lead to sale.
• Enter all pertinent information into CRM including records of all interactions with lead.
• Visits communities regularly to establish strong working relationship with sales team and insure accurate and timely knowledge of product and location.
• Manage inbound phone calls as directed by leadership team.
• Performs other duties as assigned by management.